- 09-21-2012, 11:47 PM #26
- 09-22-2012, 12:19 AM #28iPhone Newbie
- 40 Posts
When I received my Iphone 4 2 years ago I had the same problem. They replaced it right away. The sales person told me that apple gives them a certain number of exchange units, incase customers come back with problems. You should be alright even if they don't have it in stock. They will get you a new one in a few days.
- 09-22-2012, 01:20 AM #29
- 09-22-2012, 02:14 AM #30
- 09-22-2012, 02:28 AM #31
- 09-22-2012, 05:59 AM #32
- 09-22-2012, 07:00 AM #33
I didn't want to be a jerk about it at the beginning of their day and mine (actually, I would avoid being a jerk about it at any time), so once they were clear that they would take care of it I said cool. I also knew the Apple order would be here in a couple of weeks, so I could handle it either way.
I know they will be cool. That has been "my" store for years, to the point where I know the staff and they at least recognize me. And once I got over the initial surprise, they were right: I had one and it worked. And even with dings on the back, it's awesome. A new, clean one will be even more awesome once things calm down a little!
- 09-22-2012, 07:03 AM #34
- 09-22-2012, 07:09 AM #35
I won't upgrade my iPhone 4S to a 5 i think i will upgrade my 16gigs to a 32gigs. Very scrachable,very sensible , i prefer the iPhone 4S model. Also i try yesterday the iPhone 5 and i feel it more feminine and more like a toy.
Sorry Apple even your ads didn't convince me to buy one.
- 09-22-2012, 11:09 AM #36
- 09-22-2012, 11:19 AM #37
- 09-22-2012, 12:34 PM #38
- 09-23-2012, 11:41 AM #39
- 09-23-2012, 11:53 AM #40
- 09-23-2012, 01:34 PM #41
Plus if you have an issue with a new product they will just take care of you, no BS, no hassles. They know the chips and scratches exist on a % of devices so they are ready for them, they will fix them and use them for warranty replacements.
- 09-23-2012, 02:20 PM #42
- 09-23-2012, 11:55 PM #43
Damaged right out of the box :(
Scratched back and 2 dings in the bezel out of the box. Apple store had a replacement got to my car and my gf noticed a dent in the back and a small ding in the bezel. This was around closing and the manager said they didn't have another replacement but she would call me in a few days when they do. So now I have a temporary toy I can't do much with. No point in loading apps on what amounts to a loaner. Not a good start for my first iPhone.
- 09-23-2012, 11:58 PM #44
- 09-24-2012, 01:47 AM #45
- 09-24-2012, 11:24 AM #46
- 09-24-2012, 11:31 AM #47
Re: Damaged right out of the box :(
I am glad there are no refurbs. For a brand new phone, damaged out of the box, replacement should also be brand new phone, full stop. Big problem to buy new phone, draw the short straw, then wind up with a REFURB? That would be wrong on SO many levels.
I already thought about possibility that Verizon would replace with a device that was returned by someone else: that's why I kept the Apple pre-order after all - to have a backup in case things went wrong with Verizon.
I am confident that Verizon will come through -- but confidence with a backup plan is even better!