Activation questions - Need help!
First, thanks for reading my lengthy story. This has worried me more then anything.
Ok, so my mother (An older woman who still uses a feature phone) is eligible for an upgrade. I pre-ordered the Iphone 5 this morning on her account as an upgrade. I've spoken with atleast a dozen customer reps at Verizon and been told a dozen different things... literally.
This seems to be the most consistent answer I've heard... when I receive the phone, I need to go ahead and activate it on her line because the "upgrade" is attached to her phone number. Then I need to turn around and deactivate the phone. Call customer service and have them put my mothers old feature phone and plan back on the account. Take the Iphone 5 to a store and get a new SIM card.
I've had other reps tell me not to activate the phone on her account and instead activate it directly on mine. This makes less sense to me because like others said, the phone was upgraded on her line and the terms and conditions need to be accepted on her line first.
Also, I'm attempting to keep my unlimited data plan. Do you all agree with the process I initially started? Has anyone else had problems with customer reps at Verizon giving different stories?
My goal here is to make sure that my mothers nationwide $30/450 min plan and phone can get put right back on with minimal interruptions.
Thanks for everyones help!
- 09-14-2012, 09:02 PM #2
I have done this before and how it worked for me is that you would have to activate the phone first on your moms line and then after you activated it you would want to reactivate your moms old phone on her line which would free up the iphones esn and then just put the phone on your line. As long as the plan you have for your moms phone still exist it shouldnt be a problem to put the old plan back on.
- 09-14-2012, 09:06 PM #3
You would have to get a new SIM from verizon as sims can only be used on one phone and don't interchange with another phone number sorry for not mentioning that. So after you reactivate your moms phone just go into verizon and activate the iphone.
- 09-14-2012, 09:10 PM #4
- 09-14-2012, 09:15 PM #5
- 09-14-2012, 09:18 PM #6
The easiest way for me has been when you receive the phone go through the activation process and as soon as the phone completley activates and you can make a test call to make sure it processed. After you complete that go to the verizon website and have your mom's old phone handy input her esn and that will deactivate the iphone and reactivate her old phone. After that you will have to go to verizon to sst a new SIM. You could also activate the iphone from the web too but they would ship you a SIM.
- 09-14-2012, 09:26 PM #7
Just to make sure others understand what I was asking here (It already looks like others have asked other questions)... coolvzwiphone seemed to answer my question...
I am not asking to trasnfer a phone from line to line on the same account. My original post was asking about transferring the Iphone from one account to an entirely other account.
- 09-14-2012, 09:28 PM #9
- 09-14-2012, 09:31 PM #10
- 09-14-2012, 09:34 PM #11
- 09-14-2012, 09:40 PM #13
- 09-14-2012, 09:46 PM #14
People sell still sealed iPhones all the time with out activating, can't you just activate it right to your account from the get go? I would be worried carries will not have enough of the new nano sims. Carriers shouldn't be able to make you activate it at all if you don't want once you pay and sign new contract you should be free to do what you want with the phone.
- 09-14-2012, 09:46 PM #15
- 09-14-2012, 09:52 PM #16
- 09-14-2012, 09:52 PM #17
So here is my confusion...
When I called in and spoke with Verizon (Several times), they advised that I have to activate the phone on the account that it was upgrade with to finalize the terms and conditions acceptance. They claimed that if I just activated it on my account without first activating it on the one that was eligible for the upgrade, I could cause problems (i.e. - Charged full price for the phone, etc)
- 09-14-2012, 09:55 PM #19
I had several that insisted I not activate it on my mothers line first... then the other half saying I needed to. I think Verizon reps needs some more time in the class room.
- 09-15-2012, 12:38 PM #21
I Used my wife's upgrade on our old national 1400 plan i have unlimited and she has 2 for $30 to upgrade to the iPhone 5. i called Verizon to ask if i had to activate it on her line first and they said no just call them and they will set it up so that i have the 5 on my line before activating it and i would not need to go get a new nano sim and that this happens all the time and she would not be charged full price for not activating on her line first. maybe its because both our lines are under one name just thought this would help from what i have been told.
- 09-15-2012, 12:43 PM #22
So I'm just going to stop at the store (it's right on my way) before I turn it on and have them see if they can just take care of it.
- 09-15-2012, 12:54 PM #23