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I hope that the instant she gets her phone back, she promptly goes out and buys a case or a roll of bubble paper to wrap it in.
No insurance. And its not Apple's fault. It's really my fault for not getting her a case ! lol
She talked to Apple.The super nice lady that was helping my wife informed her about a $239 repair charge plus tax etc etc, before she trasnfered my wife to a senior supervior to see if they can give her a little bit of discount on the repair costs since we just got the phone.
The super nice senior advisor waived the entire amount and told her they will make an exception and send her a new replacement phone, we just need to send the broken one back of course.
This is why we buy Apple products! This is why even our home phone is an iPhone. People may about Apple left and right, but when it comes down to it, nobody offers the same customer service that Apple does.
Thank you Apple for not only making great products but also standing behind your product, even when it's consumer's fault .
That service is one of the main reasons Apple products remain at the top of my list when i look to purchase consumer electronics...knowing that the chances of me going into an Apple store with any kind of issue, from a software glitch to just downright negligence on my part will be met by a helpful (and at times simply amazing) genius bar employee.
wow, that awesome! how high was it dropped from?
No insurance. And its not Apple's fault. It's really my fault for not getting her a case ! lol
She talked to Apple.The super nice lady that was helping my wife informed her about a $239 repair charge plus tax etc etc, before she trasnfered my wife to a senior supervior to see if they can give her a little bit of discount on the repair costs since we just got the phone.
The super nice senior advisor waived the entire amount and told her they will make an exception and send her a new replacement phone, we just need to send the broken one back of course.
This is why we buy Apple products! This is why even our home phone is an iPhone. People may about Apple left and right, but when it comes down to it, nobody offers the same customer service that Apple does.
Thank you Apple for not only making great products but also standing behind your product, even when it's consumer's fault .
No insurance. And its not Apple's fault. It's really my fault for not getting her a case ! lol
She talked to Apple.The super nice lady that was helping my wife informed her about a $239 repair charge plus tax etc etc, before she trasnfered my wife to a senior supervior to see if they can give her a little bit of discount on the repair costs since we just got the phone.
The super nice senior advisor waived the entire amount and told her they will make an exception and send her a new replacement phone, we just need to send the broken one back of course.
This is why we buy Apple products! This is why even our home phone is an iPhone. People may about Apple left and right, but when it comes down to it, nobody offers the same customer service that Apple does.
Thank you Apple for not only making great products but also standing behind your product, even when it's consumer's fault .
lol Case is already ordered. We have had iphones since the first one and while I have had cases on half the time, she has always had cases on hers, except this time of course. And this is THE ONLY TIME she has dropped her phone ! I'm still grateful to Apple and their customer service! Top Notch! They did something similar for us last year when kids knocked iPad 2 over (that one did have a case but the case fliped open before iPad landed on the tile floor. They replaced that one, no cost!
This is interesting. I've seen the iPhone dropped constantly from 6ft and it didn't break until the 6/7th drop. If I were her I'd be pissed... Just don't let her see this post.
Btw, if you guys don't like AppleCare, get Square Trade! That's what I have and it's definitely worth it.