Can't turn on wifi

[littlebecky]

Today I went to turn on my wifi when I was out and found that it was grayed out and would not let me

It was fine yesterday.

I have looked online and tried rebooting phone, resetting network settings, resetting mobile data, turning on/off airplane mode etc etc

Now this is a new handset that I had replaced last week as my other 4s had problems. So I have done a phone restore before the problem today

 

[John Yester]

Try switching to airplane mode,

power off device

Then power back on and switch airplane mode to off.


Then see if WiFi is accessible

 

[littlebecky]

Didn't work

 

[John Yester]

Try a software restore via iTunes.

iTunes: Restoring iOS software

 

[Massie]

When you say you did a restore, do you mean from the backup you made with your old phone? If so, and that one had issues, that could be the issue.

 

[littlebecky]

It didnt have a wifi problem. On my old phone the wifi worked fine

 

[John Yester]

"my other 4s had problems. So I have done a phone restore before the problem today"

Think this is what we are confused about.

If you did a restore as the other 4s had issues, and restored from a back up, this could be the issue.

Have you tried not restoring from a back up and just setup as new iPhone and see if it works?

 

[Just_Me_D]

It didnt have a wifi problem. On my old phone the wifi worked fine

Can you take a screen shot of your Wi-Fi settings and post it here, please? Just simultaneously press the home and power button briefly. You will hear the camera's shutter and the screenshot will be in your camera roll.

 

[littlebecky]

It won't let me upload the pic to the post.

Also as I have said, my old iPhone did not have wifi issues, so restoring from backup would not be the problem

 

[Just_Me_D]

It won't let me upload the pic to the post.

Also as I have said, my old iPhone did not have wifi issues, so restoring from backup would not be the problem

Okay. Well, I agree with John's advice. Connect your device to iTunes and select to restore. When complete, set it up "as new". The device should detect nearby Wi-Fi networks and prompt you to select one to join. Select yours. If it connects, great. You can either continue setting up your device (recommended) or restore from a previous backup. If restoring as new does not fix the connection problem and you're certain that your Wi-Fi router is functioning correctly then make an appointment with a nearby Apple Store to have a genius look at it and possible exchange it.

 

[littlebecky]

I kept resetting my network settings and its just started working!
If it goes again i will restore phone as new.
Thanks for all your help guys

 

[Just_Me_D]

I kept resetting my network settings and its just started working!
If it goes again i will restore phone as new.
Thanks for all your help guys

Thank you for the update.....Enjoy the rest of your evening.

 

[Kenny Justin]

thanks worked

 

[Dominique Motuliki]

Which worked? Completely restoring it or repeatedly resetting the network settings?

 

[Just_Me_D]

Which worked? Completely restoring it or repeatedly resetting the network settings?

Try resetting the network settings and rebooting. Restoring, especially as new, should be a last resort.

 

[Jobya]

Try switching to airplane mode,

power off device

Then power back on and switch airplane mode to off.


Then see if WiFi is accessible

This worked for me! Thanks

 

[sjjk1]

Hi, I have exactly the same problem (also my 4s is sent back to store - broken screen). Other device, restore, wifi was working, but somehow it is not now, and I cannot turn it on (it is greyed out)..

How did you reset the network settings?

Thank you

 

[Massie]

Hi, I have exactly the same problem (also my 4s is sent back to store - broken screen). Other device, restore, wifi was working, but somehow it is not now, and I cannot turn it on (it is greyed out)..

How did you reset the network settings?

Thank you

Settings>General>Reset>Reset Network Settings

 

[Britni Bruno]

My wifi is grayed out and I've shut it off and reset my settings multiple times and it still won't work. Help?

 

[athrash17]

I am having the same exact problem with an iPhone 4s. I did everything recommended in this thread, nothing works. I called Apple support and they had me Backup and restore the phone, reload ios 7, and it still doesn't work. They said its a wifi hardware issue and since the phone is out of warranty it would cost $199 to replace. The phone is insured, but the deductible on that is $179, and it restarts the 2 year contract when you use the insurance. So, any other suggestions before I consider spending $199 to fix this issue.