Phone broke now I lost everything...help?
Ok long story short my 1 month old Verizon iPhone 4S broke yesterday. The ear speaker suddenly quit working. Apple support helped me back up the phone into the iCloud so we thought so we could factory reset the phone. That didnt work so I had to get a replacement phone last night. When we restored it from the cloud I got nothing back. The reason seems to be that we have two phones sharing the same cloud and the second phone backed up after my phone and erased my info. Is there any way to get it all back? It has TONS of pics that we also thought were backed up into the comp but cant find. Can I log in via comp to iCloud somehow and pick an older backup to restore? Thanks.
- 06-30-2012, 07:48 AM #2
Just because you're sharing the same iCloud account doesn't mean the backups should over-write each other. At least I don't think they should. For instance, my iPhone 4S and my iPad 2 share the same apple ID and iCloud account and yet, my backups are not the same and does not interfere with one another. I suggest you try again. Also, your backup via iTunes should be still on your computer unless you've accidentally erased it. Try connecting to iTunes via USB and select the restore option and see what happens.
Just Me, D
- 06-30-2012, 10:23 AM #3
Once your was replaced it gone
You can check under setting then iCloud and manage but if there is only one backup then that's all there is
if you change the name of your phones they will make separate backups
Sent Into Orbit from my iPhone 4S using Tapatalk
Apple thinks what happened is after they had me factory wipe the phone the cloud backed up over my original stuff. I did find the pics in my comp so not all was lost. How do I change the name of the device so both wont back up to the same spot? In iTunes?
- 07-01-2012, 10:36 AM #5
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Just Me, D
- 07-03-2012, 10:57 AM #11
In the BB world we have a similar product called BB Protect which lets you do a server based backup to a cloud, but I ALWAYS consider that as a secondary backup to the backups I make on a regular basis with Desktop Manager (our version of iTunes). My point is to always backup with your computer and in this case iTunes.