just made a Genius appointment, waste of time?
so i recently purchased a 4S, between the fact it rattles and the screen having the yellowish/warm tint look i decide to make an appt.
i know the consensus is that this is normal. however, my question is that how they will approach it? also, IF they do replace it will it be with a 90 day refurb or new and will it stay within the 1 year manufacturer warranty parameters?
any advice would be greatly appreciated. i will be going this evening..
- 04-07-2012, 07:32 AM #2
- 04-07-2012, 07:38 AM #3
The fact tht you have a rattle and a yellowish tint to your screen to me is definitely not normal either. Idc what anyone says lol. I'd be swapping to if mine did that - I got my 4S in Nov and had neither of these happen to me.
As for getting new or reburb from the GB, I would gauge the GB that helps you and make a point to let him/her know that you just recently (past month?) got your 4S and would really appreciate it if they could replace it with new instead of refurb. See how it goes, and hopefully in your favor for a new one.
I've never had to go to the GB for service, so I can just offer my opinion/advice on how I would handle the sitch if I were in your shoes.
Last edited by Pink; 04-07-2012 at 07:45 AM. Reason: spelling errors - haven't had coffee yet !
- 04-07-2012, 07:51 AM #4
- 04-07-2012, 08:03 AM #5
- 04-07-2012, 08:56 AM #6
Called Apple because I didn't feel like driving the hour to the Apple Store and they sent me a "New" 4s. I was actually kind of hoping it was refurbished one because I know they thoroughly check those. Well I got it yesterday morning and it was perfect, later when I rested my thumb on the home button and it wiggled. It did this and creaked whenever I moved my thumb. I know that's normal because no other iPhone I had did this and that was a lot.
I immediately made a Genius appointment. He looked at it and guess what??? He couldn't find a problem. I took him over to the display 4S's and said, "Why don't these have any play in the home button?" He said, "their all different." I told him my iPhone story and this is ridiculous and if there was anything he could do for me I'd be very grateful. I was very nice. He then agrees to replace it and brings out an even worse phone. The home button in this phone had even more play to it. I said, NO WAY.
He then said this was all he could do and I coud either have this phone or the one I brought to him. I then lost it and began to throw a tantrum out of rage. I threatened to call corporate and mention his name and how they won't replace a clearly defective phone. He told me to hold on while he went in the back to see if there was anything he could do. He then brings out another "new" phone. I thoroughly examined that one. I said, see this one has NO play with the power button. He then agreed and I took that phone. Its flawless but what a freaking headache.
OP: DEMAND a replacement and thoroughly test it out in the store. Who cares if you look like an *****. The latest batch of iPhone 4S's must be hit or miss. I still can't believe the geniuses in the store will do almost nothing to make a customer happy.
- 04-07-2012, 10:24 AM #7
BLiNK: I honestly don't think it's a waste of time. Just explain your concern to the Genius and be firm with your request. Being a jerk won't help, but that doesn't mean you can't stand your ground. I've made several trips to the GB over the course of my Apple experience and have always found them to be helpful and reasonable... they have quite a bit of flexibility when it comes to whether or not to charge for a replacement or whether or not to replace with new vs refurb. And my son had 2 iPhones replaced for the rattle alone at our local Apple store (he got 'new' both times)... Good luck and let us know how it goes...
it's a no go of course i get the guy who knows "everything about anything". he was well versed in this area (rattling issue) we walked over to the the iPhones and tested 5 4S's and 6 4's--they all RATTLED!! he said that this is indeed normal and he would have a very difficult time convincing his manager to approve a phone swap since the rattle OR warm tint situation did not affect the workability of the device. i guess he's right, the phone works great
good news is, on the way back home i called best buy, where i purchased the device, and explained to them what was going on. they said since i just purchased the device not too long ago they would go ahead and swap it with a new one. the mobile dept. said they have never heard of this happening before, not that they should but oh well
i'll probably swap it out next week but have a really good feeling it will be the same results
- 04-08-2012, 02:56 AM #10
- 04-08-2012, 08:26 AM #11
- 04-09-2012, 07:20 AM #13
BLiNK, sorry to hear the swap didnt work out for you....we have 4 iphones in our house right now, 2 iP4's(black) and 2 iP4S's(white) -- none rattle or have the yellow tint.
I can't grasp the concept of this rattle being classified as 'normal' To me anything that rattles inside a phone has a loose something or other and if it were mine, as OCD as i am about things like that, i'd be trying to swap it out, because to me it just 'not normal' idc what anyone says lol.
As for the yellow tint, i have heard of people claiming its the glue within the screen or something, and what they've done is put their brightness full power and never 'sleep' the phone so the heat from the brightness dries it and clears it up so to speak. How much truth there is to it - idk. Just passing on what i've heard about it.
- 04-09-2012, 07:37 AM #14
As to the rattling sound, I'm not so sure how yours is, but my 4S only makes a slight noise when I tap it in just the right spot near the camera lens. They all do this to one extent or another, but most people aren't going to notice unless they are tapping on the back of their phones. But who goes around tapping their phone anyway, right? If yours is rattling all the time even when you don't tap on it, then that is another good reason to swap it out and hope for a better one.
Good luck in whatever you decide to do. Just remember, though, you have one year or two if you have AppleCare+ and don't want to start the exchange process right now.
Sent from my iPad 4G using Tapatalk HD.
- 04-09-2012, 07:48 AM #15
One of the 4S I paid full retail price for came with a dint in the glass, right out the box. They swiped it out for a new one. That's when it first launched so they didn't have refurb models yet but if you just got it I doubt they'd give you one.
- 04-09-2012, 09:25 AM #17
Sent from my iPad 4G using Tapatalk HD.
- 04-09-2012, 10:09 AM #18
of course there's no guarantee that the next device i swap out for will not exhibit the same things that i am experiencing now, not sure if i want to play that game. my 4S works great, has since the day i purchased it. now it is just a matter of do i want to swap it in hopes of getting one with iOS 5.0.1 so i can jailbreak it. of course there is the issue with if i ever have to restore then i will be right back where i am now
looks like keeping what i have and waiting for the 5.1 jailbreak to be released may be the more logical option
- 04-10-2012, 08:03 AM #20
- 04-10-2012, 08:42 AM #22
- 04-12-2012, 11:25 PM #24
yep, you are correct
Update: i did end up going back to Best Buy the other night and the employee working at their mobile dept. actually let me look at one 4S that had been opened and open one that was sealed.
guess what.. they both rattled AND had the yellowish screen! that is when i thanked the individual helping me and walked away. i guess that's just the way it is and glad it's over