Hi all...new guy here. Been an android user forever. Never really considered an ixxx anything. Was always more into the "open sourceness" of the android system as I tend to be a bit of a geek.
Other than the ipods I have picked up for my daughter and wife, I'd never really done much with Apple products.
Like many people, I'm done with the whole android mess. Companies coming out with 43000 devices per month (Samsung is the worst for this, not to mention beyond horrible for updating..inside the U.S.), No structure to updates, malware on apps etc...we've all seen/heard of the issues. Plus, I can't stand the fact that carriers feel the need to put apps on that nobody really cares about (at least on ATT).
Pardon my verbosity, I tend to tangent quite a bit.
To get back to the point, I am eligible for an upgrade. I want an iphone 4s. I've done my research and as far as the hardware etc, this phone is way better than my captivate (plus i'm never buying samsung phones again). And the best thing: updates and releases. When there's an update, you know when it's coming. When a new device is coming, it's announced and bam..released.
So...I see on all of the tech forums this deal that Radio Shack has going on. 199 price, minus the instant 30$ in-store rebate, AppleCare+ and trade-in value for your phone. This was a week long, ended on the 17th. I called my local Radio Shack and inquired about it in the middle of last week. They had no idea, so I had to point them to a few tech blog/forum/news sites.
They are out of them and are waiting for a truck to come. she takes my name/number and works her butt off to get me one. Calling other stores, calling their distribution warehouse and keeping in contact with me daily. She calls me, tells me they have one coming today, which is after the promo but I'm assured the deal can still be done due to the fact that I'd been waiting for almost the entire promo. I'm also told, after she had looked it up, that my Captivate trade-in was 100bucks. I'm all geeked. 100 dollar trade in, 30 bucks off and applecare+ to boot.
She was off this past weekend but she had given another associate my info and what she was trying to do for me. He called the warehouse, double checked that one was on the way. Turns out it went to another store and they were going to bring it over tomorrow, no big deal.
Until I mention the promo. He tells me that you can't use the 30 dollar in-store card for phones. It's for accessories only. So I go to a few sites and read him the ad. I also mentioned the fact that the original associate had looked in their system and told me my Captivate, in the shape it's in (mint..all boxes/documents/even the bags that stuff was put in) is worth 100 bucks. He tells me that their system says it's only worth 41 dollars.
He calls his district supervisor to ask if they can do the instore rebate thing and his manager says no. It's the end of the year and they need to make numbers and they're not doing anymore stuff like that after the fact. Even though they had none in the store and I had been in contact with their store to get one when they did get them in.
So...one associate goes the extra mile and works her butt off, even speaks to her manager and confirms that it can still be done, 30 buck thing is for the phone and Captivate is worth 100 bucks..
The one she passed the info to because she was off works his butt off to make sure it's coming so I can pick it up today..
And now I'm denied. So now it's time to contact corporate, ask them why they put a promo out that most people, including employees know nothing about and why they do that promo when they don't even have phones in any of the stores during the entire promo..
Sorry for the long rant, but it's frustrating.
Has anyone else had this problem with any of these promos? If so, how'd you handle it?
Other than the ipods I have picked up for my daughter and wife, I'd never really done much with Apple products.
Like many people, I'm done with the whole android mess. Companies coming out with 43000 devices per month (Samsung is the worst for this, not to mention beyond horrible for updating..inside the U.S.), No structure to updates, malware on apps etc...we've all seen/heard of the issues. Plus, I can't stand the fact that carriers feel the need to put apps on that nobody really cares about (at least on ATT).
Pardon my verbosity, I tend to tangent quite a bit.
To get back to the point, I am eligible for an upgrade. I want an iphone 4s. I've done my research and as far as the hardware etc, this phone is way better than my captivate (plus i'm never buying samsung phones again). And the best thing: updates and releases. When there's an update, you know when it's coming. When a new device is coming, it's announced and bam..released.
So...I see on all of the tech forums this deal that Radio Shack has going on. 199 price, minus the instant 30$ in-store rebate, AppleCare+ and trade-in value for your phone. This was a week long, ended on the 17th. I called my local Radio Shack and inquired about it in the middle of last week. They had no idea, so I had to point them to a few tech blog/forum/news sites.
They are out of them and are waiting for a truck to come. she takes my name/number and works her butt off to get me one. Calling other stores, calling their distribution warehouse and keeping in contact with me daily. She calls me, tells me they have one coming today, which is after the promo but I'm assured the deal can still be done due to the fact that I'd been waiting for almost the entire promo. I'm also told, after she had looked it up, that my Captivate trade-in was 100bucks. I'm all geeked. 100 dollar trade in, 30 bucks off and applecare+ to boot.
She was off this past weekend but she had given another associate my info and what she was trying to do for me. He called the warehouse, double checked that one was on the way. Turns out it went to another store and they were going to bring it over tomorrow, no big deal.
Until I mention the promo. He tells me that you can't use the 30 dollar in-store card for phones. It's for accessories only. So I go to a few sites and read him the ad. I also mentioned the fact that the original associate had looked in their system and told me my Captivate, in the shape it's in (mint..all boxes/documents/even the bags that stuff was put in) is worth 100 bucks. He tells me that their system says it's only worth 41 dollars.
He calls his district supervisor to ask if they can do the instore rebate thing and his manager says no. It's the end of the year and they need to make numbers and they're not doing anymore stuff like that after the fact. Even though they had none in the store and I had been in contact with their store to get one when they did get them in.
So...one associate goes the extra mile and works her butt off, even speaks to her manager and confirms that it can still be done, 30 buck thing is for the phone and Captivate is worth 100 bucks..
The one she passed the info to because she was off works his butt off to make sure it's coming so I can pick it up today..
And now I'm denied. So now it's time to contact corporate, ask them why they put a promo out that most people, including employees know nothing about and why they do that promo when they don't even have phones in any of the stores during the entire promo..
Sorry for the long rant, but it's frustrating.
Has anyone else had this problem with any of these promos? If so, how'd you handle it?