Ok, here's the deal:
1. Had an iphone 4 previously. It would not take screenshots. Did several resets and Apple eventually decided it was a hardware issue.
2. Got my iPhone 4S two days ago. Set it all up and discovered IT TOO would not take screenshots (yes, I'm doing it properly).
3. My coworker also just got an iPhone 4S and hers too will not take screenshots.
I've stumbled across a few things here and there online from people with an iPhone 4 or 4S who also report being unable to take screenshots.
Both my home button and sleep/awake button work fine.
Anyone else experiencing this issue? Or know if Apple has plans to fix in a software update?
One Apple technician I spoke with speculated that it might be some app interfering with the feature. I am going to talk with my coworker today to see what apps we have in common.
- 11-18-2011, 07:44 AM #2
- 11-18-2011, 07:49 AM #3
Yeah, I would restore as new, and before you set anything up, try to do a screen print, and see if it works. If it works then, you know it's not hardware. Then you can start adding your apps, and see which one is stopping the screen print capability. I'm on these forums everyday, and I don't recall seeing anyone else have this issue. I could be wrong, but I don't remember seeing a thread like this.
- 11-18-2011, 07:57 AM #4
- 11-18-2011, 08:06 AM #5
- 11-18-2011, 08:57 AM #6
Screen shots work fine on the 4s. I take them all the time to do tech docs for work.
I would start with a clean phone. Restore as new and then start installing apps one at a time until you can re-produce the issue. You can also go to iTunes and read the reviews on the apps you have installed. Users are pretty good of pointing out flaws in the iTunes reviews.
- 11-18-2011, 11:59 AM #7
- 11-18-2011, 12:12 PM #8
- 11-18-2011, 12:18 PM #9
- 11-18-2011, 12:31 PM #10
- 11-18-2011, 01:02 PM #11
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- 11-18-2011, 01:54 PM #13
- 11-18-2011, 02:11 PM #14
- 04-12-2015, 12:30 AM #15