Genius Appointment i4S (Faulty new)
I have just made a genius appointment regarding my faulty NEW iPhone4Sand have a question or two.
Never done this before as my previous iPhones have never gone faulty. I reckon this is a hardware issue. The ear piece sound is just basically squeaking at you. You can hardly comprehend what the caller is saying. I have restored as new and cold booted but always the same.
Anyway, if the Genius agrees its a hardware issue, will he swap it there and then or send it for repair? I know iPhone4S's are in very short supply (mine is a 32GB model), so is he likely to have a replacement there? Do they keep a stock for just this occasion?
Thanks in advance.
Last edited by Wallace; 11-04-2011 at 05:41 PM.
- 11-04-2011, 05:42 PM #2
- 11-04-2011, 05:52 PM #3
Thanks for the replies, reassuring to know.
You can imagine I was really annoyed when I found this problem, couldn't believe it. I had spent all afternoon playing and setting up and had it set right. Then I received a phone call only to discover this fault. I thought it was the caller's microphone at first, but I have tried on several calls now using different phones but I always get this awful distorted squeak instead of plain, clear speech on my i4S.
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- 11-04-2011, 06:40 PM #5
- 11-04-2011, 07:00 PM #6
- 11-04-2011, 08:04 PM #7
- 11-04-2011, 08:08 PM #8
- 11-04-2011, 08:15 PM #9
- 11-04-2011, 09:35 PM #10
I had a defective 4S put of the box as well. there was a dark, discolored area in the upper left of the screen by the carrier name. I made an appt at the genius bar for someone to take a look at it. Fearing the worst, I went!
I was surprised that the second the Apple girl turned on my phone, she said, "yeahhh so you have this backed up right?". I answered yes, to iCloud. then she says, "I'll be right back."
Couple minutes later she comes out with a new phone and sets it up for me. Restores my backup and all my apps over the store's wifi and I was outta there in under an hour.
(this is my first iPhone, so if this is normal for Apple, forgive me. not used to this kind of customer service)
- 11-04-2011, 09:41 PM #11
Yet another question. As the phone is useless as a 'phone', lol, I have reset everything as it was out of the box. To the extent that it requires setting up and connecting to iTunes. It's just me being paranoid I guess, but I don't want ANY personal info of mine being handed out to anyone when the phone is repaired.
I am wondering if this is a mistake as it will be difficult to test the problem without a SIM inserted and the ability to make/receive a call.
Should I set up the phone again before I take it in?
Sorry for all the questions.
- 11-05-2011, 05:46 AM #13
- 11-05-2011, 07:38 AM #14
- 11-05-2011, 08:47 AM #15
- 11-05-2011, 09:00 AM #16
I have taken your advice and restored the i4S. Hope they have a replacement there and then. I could always drop back to my i4, but that's not the point. It cost me £599 so it must work or I want a refund! Lol.
As a side note, I have posted previously about iCloud and that I thought it was a waste of time. I want to change my mind! I restored my i4S from a backup I made from my i4 whilst at work and away from my home PC. It worked like a charm. So there you have it, I have eaten my own words.
As the saying goes 'Every iCloud has a silver lining'
- 11-05-2011, 12:30 PM #18
- 11-05-2011, 08:09 PM #19
Don't mean to hijack the thread, but I've always wondered: Does Apple give
you a brand new iPhone when you do a warranty exchange or a refurb?
I've always assumed refurb but, from reading all of these posts, it sounds like they give out new phones.
- 11-05-2011, 08:17 PM #20
Well, job done. It's the first time I have experienced Apple customer support and I am very impressed.
They confirmed the fault, and reached under the counter with a new phone!
As someone said, I had to sign a disclaimer about Apple erasing all my data etc.
All fine and dandy!!