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  1. Thread AuthorThread Author   #1  
    queensugar's Avatar
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    Default Siri Going Nuts, Can't Use Phone

    Hey --

    So I've Googled and can't find anyone who has had a similar problem.

    Earlier today, I answered a phone call, and as soon as it was done, told Siri to remind me to do something on Monday.

    Siri promptly went berserk. Let me see if I can describe this accurately.

    Siri is narrating everything that happens on the touch-screen, but the touch-screen is not doing what it's supposed to be doing. Every time I touch anything on screen, a little dotted selection-area box comes up around the item, and Siri narrates what I've touched. But I can't interact with it the way that it's supposed to.

    For instance, with several taps I can manage to get the slide-bar to slide to get me to the passcode screen -- but I cannot enter a passcode. If I touch the numbers, Siri will narrate them -- "Three-two-three-two" -- but they do not enter in the passcode space. If I try touching the passcode spaces first, she says "Empty password field. Four values required. Secure for text field. Please enter."

    Siri will respond to my voice but doesn't seem to know anything or do anything. She's also speaking twice as fast as normal, and asks me to double-tap everything.

    I've done the hard reset on the phone, that does nothing, the problem persists.

    I'm trying to avoid restoring the phone software, because since I can't enter my passcode iTunes won't let me back up my data, and I spent all day getting my contacts in order. If that's what has to be done, then so be it, but I'm hoping someone will have an idea of what's going on and how I can fix it.

    Any ideas?
  2. #2  
    SeanHRCC's Avatar
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    You have the "accessibility" option for voice over activated...just go turn it off. Its under general settings and "accessibility". You may also have speak selection and speak auto text on...check those off too.
  3. Thread AuthorThread Author   #3  
    queensugar's Avatar
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    Awesome, thanks.

    Follow-up question: how can I make the passcode work with those options to get into the phone to change it? I've tried saying the passcode in different ways, it doesn't register.
  4. #4  
    SeanHRCC's Avatar
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    No idea on that one...i wasn't aware you could speak the passcode with Siri...
  5. Thread AuthorThread Author   #5  
    queensugar's Avatar
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    She won't let me, no, and I can't seem to do anything voice or touchscreen related to get the passcode to enter. I'm totally locked out.

    I also just had a message pop up on the pre-passcode screen, and now I can't make the slidebar work either so I can't get to the passcode entry screen at all.
  6. #6  
    SeanHRCC's Avatar
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    You may be destined for a restore unfortunately...that sounds like a little more than just an issue with accessibility settings.
  7. Thread AuthorThread Author   #7  
    queensugar's Avatar
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    I finally found someone else who had the same issue -- apparently a restore didn't work for them to fix the issue. At least I can back up now so won't hurt, but will try to fix it another way.

    I managed to get past the passcode and into settings. Problem now is I can't scroll down, so I can't get to the accessibility option. Sigh. This is unnecessarily frustrating.
  8. Thread AuthorThread Author   #8  
    queensugar's Avatar
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    Oh hallelujah, I fixed it.

    Will leave this here in case anyone else has the same frustration -- I feel a bit dumb since this is obviously a feature of the phone, but on the other hand it really seemed like a bug and was annoying to fix -- and when I went through Apple help, it didn't exactly make it obvious this was connected to the VoiceOver Accessibility option. (And how the heck did it get turned on?)

    For the record, for anyone else who gets stuck in this pickle, you need to flick three fingers on the screen hard to scroll down on the settings screens.

    Thanks for the help -- pointing me in the right direction made all the difference.
  9. #9  
    SeanHRCC's Avatar
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    Glad to help!
  10. #10  
    rarneson's Avatar
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    Thanks! My sister-in-law had the same problem, her daughter somehow turned this feature on and she couldn't get to the Accessibility options.
  11. #11  
    highsign's Avatar
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    Default Such Relief!

    This happened exactly this way to me, too.

    Apparently my toddler had somehow activated the Accessibility feature on the phone: I visited the Apple website and it worked!

    apple website -> accessibility / iphone / vision

    Once I was able to figure out how it worked, I was able to enter my passcode and go to settings, etc without having to restart or reset my phone.

    Phew!
  12. #12  
    Adam Grice's Avatar
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    Default Re: Siri Going Nuts, Can't Use Phone

    I couldnt even get passed the passcode

    A double or tripple click on the home button

    Worked for me hope it works for you

    :-)
  13. #13  
    1tracy's Avatar
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    Default Re: Siri Going Nuts, Can't Use Phone

    Thanks heaps your comments really helped I've been trying for two days to work out what my son did to his iPad, now all fix
    Thank you!!!
  14. #14  
    Abraham Mensah's Avatar
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    Default Re: Siri Going Nuts, Can't Use Phone

    can't use phone. screen has freezed voice control is on but not responding to any voice command
  15. #15  

    Default Re: Siri Going Nuts, Can't Use Phone

    Quote Originally Posted by Abraham Mensah View Post
    can't use phone. screen has freezed voice control is on but not responding to any voice command
    Try a hard reset.
    Hold the top or side power/sleep button and the home button at the same time until the Apple logo appears, then release.
  16. #16  
    elizaabeth_a's Avatar
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    Default Re: Siri Going Nuts, Can't Use Phone

    How did you put your passcode?
  17. #17  
    sportschick167's Avatar
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    Default Re: Siri Going Nuts, Can't Use Phone

    how did you get passed your passcode screen? my phone is doing the same thing yours is and I don't know what to do.
  18. #18  
    Peter Gruning's Avatar
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    Default Re: Siri Going Nuts, Can't Use Phone

    Sorry that you're having the problem. Here's my experience: I just got an iphone SE today. I didn't turn on Siri. It came on anyway. I couldn't get into the phone--entering the pass code did no good. Hard-started the phone several times but still couldn't open the phone. Siri voice kept instructing to enter pass code, but entering the pass code did no good. Tried using three-finger slide down the screen but it did no good. Finally kept tapping the screen until it presented the normal pass code screen without Siri involved. Entered the pass code, got into the phone, went into "settings," went into "Siri" and turned it off. I hope this never happens again. I'm an Apple fan but question the purchase now.
  19. #19  

    Default Re: Siri Going Nuts, Can't Use Phone

    Quote Originally Posted by Peter Gruning View Post
    Sorry that you're having the problem. Here's my experience: I just got an iphone SE today. I didn't turn on Siri. It came on anyway. I couldn't get into the phone--entering the pass code did no good. Hard-started the phone several times but still couldn't open the phone. Siri voice kept instructing to enter pass code, but entering the pass code did no good. Tried using three-finger slide down the screen but it did no good. Finally kept tapping the screen until it presented the normal pass code screen without Siri involved. Entered the pass code, got into the phone, went into "settings," went into "Siri" and turned it off. I hope this never happens again. I'm an Apple fan but question the purchase now.
    Remember these smartphones are just tiny computers. Glitches happen. I would call Apple Support and describe what happened. See what they say. If it happens again, I would try Reset All Settings.

    Go to Settings >General >Reset >Reset All Settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.

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