Cancelled Verizon Pre-Order
Verizon's customer service/ordering info is so bad. As of this morning, they couldn't tell me when it was shipping. The date said the 21st but I found that hard to believe and wanted confirmation. It's almost like the phone reps don't even work for the same company. How can they be so clueless/disorganized. I will just go to the Verizon store Friday morning. I'm sure there will be plenty. If their coverage wasn't so good, I'd switch to Sprint.
- 10-10-2011, 11:08 AM #2
- 10-10-2011, 11:14 AM #3
- 10-10-2011, 11:16 AM #4
- 10-10-2011, 11:20 AM #5
- 10-10-2011, 11:21 AM #6
- 10-10-2011, 11:23 AM #7
- 10-10-2011, 11:26 AM #8
AFAIK Sprint only uses a Verizon tower if there is absolutely NO Sprint coverage in an area. They have a deal worked out where, in those cases (and vice-versa) it would 'roam' on the other carrier's network.
- 10-10-2011, 11:26 AM #9
LoL...good logic. The iPhone 4 was different because it was already a released phone, and from what i remember, Verizon actually got their shipment of the iPhone 4 well before they started selling them.
Like i said...when the iPhone has a NEW MODEL RELEASE (clarified for the dense), pre-orders ship from Apple before release date, not the carrier...because THE CARRIER DOES NOT HAVE PHONES YET.
If a carrier has stock, then yes, shipment can come from the carrier or apple, but when there is no stock, shipment comes directly from Apple, thus making it a matter of contacting Apple themselves to find out about shipment times, etc.
- 10-10-2011, 11:30 AM #10
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- 10-10-2011, 11:59 AM #14
- 10-10-2011, 12:00 PM #15
- 10-10-2011, 12:03 PM #16
My order confirmations says: Thank you for your order. It is being processed and will be shipped to arrive on 10/14/11.
From Verizon. Doesn't say where it is coming from, but on the telephone there automated systems make it sound like it is coming from their warehouse and not apple to me.
- 10-10-2011, 12:10 PM #17
- 10-10-2011, 12:18 PM #18
- 10-10-2011, 12:18 PM #19
- 10-10-2011, 12:26 PM #20
I bow out of this one for the sake of sanity...ask yourself this though, why would a Verizon CSR know anything about pre-release shipping FROM Apple to ANYWHERE (house, carrier warehouse, igloo)? If they aren't in the carrier's possession, a CSR would simply know they were coming...sometime...from Apple.
- 10-10-2011, 12:29 PM #21
Did you maybe **** off the Verizon rep that you said was "clueless/disorganized"? I could easily see a rep "accidentally" canceling the phone order of a disrespectful customer. Not saying you were, just an idea. I'm sure those phone reps have to deal with a ton of pissed off customers and more than a few of them are stressed near their limits.
- 10-10-2011, 12:30 PM #22
- 10-10-2011, 12:32 PM #23
- 10-10-2011, 12:34 PM #24
I do understand what he is saying...but the point I'm making is being missed (or overlooked or whatever)...I'm simply saying that if there is no stock in a carrier warehouse or store or whatever applicable carrier storage source, it would come from Apple, which means, if you order a phone that is not in stock (pre-orders during a pre-release), Apple would be the appropriate outlet for information on when the phone would ship FROM APPLE (to wherever its going, whether that be a carrier warehouse, or a home, or an apartment or a cardboard box in an alley).
- 10-10-2011, 12:53 PM #25
I understand the original post to state they ordered the 4S from VERIZON, if so then the phone ships from VERIZON, if you ordered through Sprint then it ships from Sprint, etc...each carrier is given so many phones to sell for pre-order, once that allotment is sold via pre-order/online they are then backordered...
So if your pre-order ship date was moved to 10-21 then I think you did the right thing canceling your pre-order and just picking up a 4S on Friday..I would have done the same thing..