Applecare+ issue has been sent up to management..

[daphil01]

I just got off the phone with Apple Support to have them add AppleCare+ to my pre-order from last night. The system never let me add it to the cart and I was already deliriously tired so I just scheduled a service call for this morning. They added it no problem to the order and mentioned that this was an issue that has been escalated to management. Just schedule an express call via the apple website and they will handle adding it for you lickity split.


Dwayne

 

[zackawee27]

I just got off the phone with Apple Support to have them add AppleCare+ to my pre-order from last night. The system never let me add it to the cart and I was already deliriously tired so I just scheduled a service call for this morning. They added it no problem to the order and mentioned that this was an issue that has been escalated to management. Just schedule an express call via the apple website and they will handle adding it for you lickity split.


Dwayne

Thanks for the heads up

I wonder how many calls Apple got concerning that problem haha,

 

[Raptor007]

I wonder what Apple plans on doing for customers who pre-ordered with their carriers. I did with Verizon and was told by both Verizon and Apple (in store they called Apple Support). If you don't buy it at the time of purchase it can't be sold to you later. If the carrier is not selling it then you are out of luck is what I was told.

Your post does give me hope and I will call support about it and see what I get, but I fear I am out of luck unless I want to cancel and get back in line and wait 2-3 weeks.

 

[anon(4698833)]

I wonder how many times this will be re-posted, lol.

 

[Nanci]

How do you schedule a service call? Did you go under the iPhone section, or? Non-technical question??

 

[Nanci]

Okay, I can answer that for myself. I went to iPhone, other problem, scheduled an immediate call back, they called immediately, the person connected me to sales, he added it right on!