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  1. Thread AuthorThread Author   #1  
    Pecil6's Avatar
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    Default Problemmmmmm :(

    I have an iPhone 4 and it won't restore????? I get an error message like this every time I try on iTunes... The error message is 21
  2. #2  
    bamf-hacker's Avatar

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    Default Problemmmmmm :(

    Ate you getting the error when it's trying to verify the restore with Apple?
  3. Thread AuthorThread Author   #3  
    Pecil6's Avatar
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    Default Re: Problemmmmmm :(

    Yes and I have tried on different computers and always get an errorProblemmmmmm :(-image.jpg
  4. #4  
    bamf-hacker's Avatar

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    Default Problemmmmmm :(

    Try to put the phone in DFU mode.

    Plug it in to the PC
    Hold Home + Power button for 10 seconds.
    After 10 seconds release the power button, but keep the Home button pressed until iTunes tells you have a device in recovery mode.

    Then restore as normal.
  5. Thread AuthorThread Author   #5  
    Pecil6's Avatar
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    Default Re: Problemmmmmm :(

    I do that and it's already in recovery mode and when I plug it in it says connect to iTunes... Then it pulls iTunes up and says it detects a phone in recovery mode and needs to be restored I click restore and it almost finishes then gives me the error in the picture I attached previously.
  6. #6  
    JustMe'D's Avatar

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    Default Problemmmmmm :(

    Follow the instructions HERE.
  7. Thread AuthorThread Author   #7  
    Pecil6's Avatar
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    Default Re: Problemmmmmm :(

    The thing is is I've tried to restore it on three different computers and I always get an error message I think I got the number 3100 too...
  8. #8  
    JustMe'D's Avatar

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    Default Problemmmmmm :(

    Quote Originally Posted by Pecil6 View Post
    The thing is is I've tried to restore it on three different computers and I always get an error message I think I got the number 3100 too...
    HERE is a listing of iTunes error codes. Simply select the specific code for an explanation and possible remedy.
  9. Thread AuthorThread Author   #9  
    Pecil6's Avatar
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    Default Re: Problemmmmmm :(

    I've looked through them and all of the explanations are too general and if it gives me a different code on different computers then it has to be the phone... So I'm really bummed!
  10. #10  
    JustMe'D's Avatar

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    Default Re: Problemmmmmm :(

    Quote Originally Posted by Pecil6 View Post
    I've looked through them and all of the explanations are too general and if it gives me a different code on different computers then it has to be the phone... So I'm really bummed!
    How many times have you attempted to restore your device? Is your battery level above 35% when you attempt to restore it? Re-try again. Make sure your computer is connected to the Internet and then follow the instructions above by band-hacker to put your device in DFU mode.
  11. Thread AuthorThread Author   #11  
    Pecil6's Avatar
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    Default Re: Problemmmmmm :(

    I've tried about 6or 7 times and everytime on my lap top it's #21 and everything else it's like #3100 or something and the phone won't turn on at all and all it does us flash the apple every 5-6 seconds and that's only if its plugged in to power or the computer and will eventually say connect to iTunes and it detects a device in recovery mode... Idk what to do I've checked and done everything you all have suggested any more ideas?
  12. #12  
    bamf-hacker's Avatar

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    Default Problemmmmmm :(

    If you have done it all then your next step is to take a drive to the Apple store.
    JustMe'D likes this.
  13. #13  
    JustMe'D's Avatar

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    Default Problemmmmmm :(

    Quote Originally Posted by bamf-hacker View Post
    If you have done it all then your next step is to take a drive to the Apple store.
    Yep...I concur. Take the device to your nearest Apple Store.
  14. Thread AuthorThread Author   #14  
    Pecil6's Avatar
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    Default Re: Problemmmmmm :(

    Dang y'all have zero ideas on how to fix it?
  15. #15  
    kch50428's Avatar

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    Default Re: Problemmmmmm :(

    Quote Originally Posted by Pecil6 View Post
    Dang y'all have zero ideas on how to fix it?
    You've indicated the previous practical ideas have all failed... the next logical, practical idea is to refer the issue to qualified technical personnel who can initiate a warranty exchange for defective equipment - as in Genius Bar appointment at an Apple Store.
    Keith - iMore Moderator - The Mobile Nations/iMore Forum Rules
     iPhone5 on VZW;  iPad(2012) - wifi with BadElf for GPS
    "When the debate is lost, slander becomes the tool of the loser." -- Socrates
    Thanked by:
    JustMe'D (02-10-2013)
    Good OL MC likes this.
  16. #16  
    JustMe'D's Avatar

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    Default Problemmmmmm :(

    Quote Originally Posted by kch50428 View Post
    You've indicated the previous practical ideas have all failed... the next logical, practical idea is to refer the issue to qualified technical personnel who can initiate a warranty exchange for defective equipment - as in Genius Bar appointment at an Apple Store.
    'Nuf said...
  17. #17  
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    Default Re: Problemmmmmm :(

    If you have insurance, you could 'accidentally' drop it in the toilet.
  18. #18  
    Good OL MC's Avatar
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    Default Re: Problemmmmmm :(

    Quote Originally Posted by kch50428 View Post
    You've indicated the previous practical ideas have all failed... the next logical, practical idea is to refer the issue to qualified technical personnel who can initiate a warranty exchange for defective equipment - as in Genius Bar appointment at an Apple Store.
    Reading through the thread that was going to be my "Quick Reply" but, alas, a quicker gun beat me to it.

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