Otterbox Fail... phone shattered, w/ pics
Well, my friend dropped his iPhone4 today. Literally maybe 4 feet from the ground onto normal tile. (he tripped and it just landed flat). And the phone literally shattered. I thought the Otterbox was supposed to protect the phone from drops WAY crazier than that. The Otterbox was damaged too. I mean, if his phone wasn't in the case, MAYBE it would crack a bit from the fall. But I mean its SHATTERED.
Any comments? Ideas? This was just weird!
Here are pics of the device, if you want pics of the Otterbox I can get those too.
The device even BENT a bit...
The back was fine...
So, I'm assuming he can just go to Apple. Not sure how it works for him. I have insurance on my phone (Blackberry Bold 9930), and I just call insurance/Verizon and I get a new phone shipped immediately.
Any help would be appreciated.
- 04-16-2012, 09:33 PM #2
- 04-16-2012, 09:53 PM #3
- 04-16-2012, 10:07 PM #4
although it is very unfortunate this happened, there's no way i would blame a case for failing. this is a perfect example of anything that could go perfectly wrong, did
fyi: i've known people who have dropped their 4's or 4S from about 3' to 4' up and ended up with minor scratches only (without a case)
- 04-16-2012, 10:11 PM #5
- 04-16-2012, 10:35 PM #6
- 04-16-2012, 10:39 PM #7
- 04-16-2012, 10:48 PM #8
- 04-16-2012, 10:55 PM #9
- 04-16-2012, 10:56 PM #10
- 04-16-2012, 11:45 PM #11
It would've been more interesting to see it broke in the case. Hope you don't think a commuter case is suppose to "protect" your phone from breaking, it's not. I've dropped a few phones in a defender case with no problem, including my iPhone.
Oh, and forgot to add that people make FAKE otterbox cases. So if it wasn't purchased from them directly or a retail store, you can't blame them period.
Last edited by EmceeGeek; 04-16-2012 at 11:50 PM.
- 04-16-2012, 11:53 PM #12
- 04-17-2012, 12:52 AM #13
- 04-17-2012, 05:04 AM #14
- 04-17-2012, 08:37 AM #15
My boss had his fall off the back of his pickup truck, and then be run over by the car behind him. The Otterbox Defender was trashed, and the phone only had a scuff on the screen where the plastic part of the case rubbed when it broke. There is a lot more going on here then a simple 4 ft drop.
- 04-17-2012, 08:38 AM #16
I think my title was a bit exaggerated. My friend had the Otterbox defender on the device since day one, and has obviously dropped the phone a few times (not sure how many or how badly). The phone was working perfectly, screen didn't have a scratch on it before the drop. I'm assuming the frame may have been bent from before and he just didn't know it because the case was never taken off. He must have just hit a 'sweet spot' perfectly when the phone fell and it caused the massive amount of damage.
The otterbox was also broken and cracked.
- 04-17-2012, 10:33 AM #18
- 04-17-2012, 10:41 AM #19
The Otterbox Defender also fits too snugly for some magical incident to have bent the phone inside of it with no noticeable damage to the case.
A lie is being spun for us. I hope this isn't some test story that they plan to throw at Otterbox hoping they'll toss them a new phone, which OB has been known to do from time to time. They're generous, but they aren't stupid. The bent phone and the degree to which the glass is shattered scream that we aren't being told the truth.
Last edited by pdelong; 04-17-2012 at 10:47 AM.
- 04-17-2012, 11:14 AM #20
- 04-17-2012, 12:19 PM #21
- 04-17-2012, 12:58 PM #22
Now, what i wonder is how on earth with the phone being bent did your friend not realize it was not sitting in the defender properly. I dont believe this drop caused his phone to bend like that at all. Even if he did drop his phone prior, rule of thumb - you should ALWAYS remove your phone from the case and overall inspect each item before replacing the case to insure it is in the best condition to try to protect your phone as well as its made to do. He may have damaged the case in a different drop causing it to not hold up for this drop.
its unfortunate to see something like this really, but hopefully with insurance he'll be able to get it replaced, as well as getting himself a new OB defender to start off fresh
- 04-17-2012, 02:21 PM #23
Given the force required to bend a steel case, this phone had obviously undergone much, much more stress than a 4' drop. You cannot seriously blame this on a case. I could see a hammer blow bending a steel case (or being bent in a vice), but not a drop.
- 04-17-2012, 07:44 PM #24
- 04-17-2012, 09:42 PM #25