Not Receiveing Incoming Calls/Texts But Can Send Them Out??

[Infiniti7]

last night around 11pm my phone stopped receiveing incoming calls/text messages. I didn't realize something was going on until i got a message on my email from one of my friends saying everytime I call your phone it is going straight to your voicemail. The funny thing was is that i could call and send out text messages and they were going through but nothing was coming into my phone. So i turned my phone off and back on and i got all the text messages and voicemails people were leaving. I just want to make sure that its not a hardware issue with my iphone and wondering if it had to do with the verizon service or what. Also my facetime was turned off when i reset my phone and i had to manually enable it again when i turned my phone on and didnt know why it didnt enable when i reset my phone. Wondering why when i reset my phone everything went back to normal and everything is working fine now. Just a little confused on what happened last night and trying to see if anyone has had this problem with verizon or their phone thanks.

 

[Infiniti7]

Anybody have an idea or heard anything about this? I just don't wanna worry it's a hardware issue with my phone.

 

[Eileen89]

I would call Verizon's customer service and get them to do some trouble shooting on their end for you. When you call make sure to use a phone other than your iPhone 4 as this will allow them to test it for you.

 

[Infiniti7]

well from what i explained does it sound like a hardware problem or a service/verizon problem? if it fixed right after i restarted the phone does that say anything?

 

[Eileen89]

well from what i explained does it sound like a hardware problem or a service/verizon problem? if it fixed right after i restarted the phone does that say anything?

The fact that your issue clears up after you power your iPhone off and back on, suggests that it could be a software issue. You could try resetting your network settings and see if that helps. Go to Settings, General, Reset, and choose the option to "Reset Network Settings".

 

[kch50428]

well from what i explained does it sound like a hardware problem or a service/verizon problem? if it fixed right after i restarted the phone does that say anything?

Yeah, it says it's likely a Verizon issue - not your phone if rebooting the phone fixed the issue. Next time it happens - call in and talk with Tech Support from another phone and they can walk you through some troubleshooting steps - it may be that they need to basically delete your phone from their systems, and put it back in again to clear some sort of configuration snafu on their end - it's not a common thing, but it does happen.

 

[Infiniti7]

Both apple and Verizon told me both it has nothing to do with hardware since when I restarted my phone everything works fine. It has to do with service and updating the phone software. Does that make sense to anyone? U think they are right? Thanks

 

[kch50428]

Does that make sense to anyone? U think they are right?

Yes and Yes.

 

[Infiniti7]

So I have nothing to worry about and my phone is perfectly fine and you can't control Verizons service problem?

 

[David Cuthbertson1]

So how do I get verizon support phone number??