Vzw did me dirty.. until I fought back
After buying my wifes iphone I immediately fell in love, had to get rid of my droid for one. Long story short I had a vzw rep on the phone tell me I "could" use an upgrade from my parents account and transfer it to mine with no issues. Worried of running into warranty issues I stressed this issue explaining what I wanted to do again I was assured there would not be an issue or transferring it to my account afterwards asking him to note it to my account of our conversation. He said NP done.
Fast forward 1 day after I switch phone to my account, I notice phone has the "yellow" hue(contrast) is off compared to my wifes phone. After some googling the issue I found there are alot or people with this problem and it's not the glue spot issue. Most would go unnoticed unless compared to another phone at the same brightness.
At the store I run into a huge problem with them even saying the phone was faulty then the issue of voiding the warranty came into play explaining to me that as soon as I transfered it to my account the warranty was voided. I told them what the rep said and they did not believe me and thought I was trying to scam with the manager being very rude. I simply stated what happened and after some arguing he replaced the phone for free but said any further issues I would be responsible for.
Not happy with this at all after some arguing on the phone with a vzw manager about the "notes" on my account which were non existent I got them to give me the $2 a month extended warranty for free for 2 years. This way my phone is covered with no issues. Unable to adjust my account every month they credited me $48.
Moral of the story if I went down without a fight I would have been screwed, if you think they are not holding up their part of your agreement def stick to your guns.
Again, I was not trying to scam them the rep on the phone offered me the "alternate" upgrade.
- 03-08-2011, 06:33 PM #2
the rep on the phone provided you the wrong information in the first place, sorry to hear that.
when a phone is purchased on an account, the warranty is tied to that account. as such, when you transferred the phone to a different account, the warranty does not transfer.
those who helped you in the store, whether they were rude or not, were providing you the right information.
a bit of knowledge for the future.
- 03-08-2011, 06:37 PM #3
- 03-08-2011, 06:39 PM #4
- 03-08-2011, 06:47 PM #5
The funny part is that I bet the give that iPhone to someone else and hope that they don't notice... Also, the notes on your account do exist, i have notes on my account about an upgrade, and when i called a different rep to see if they saw the notes, they said yes and they acknowledged that there were notes saying my upgrade can be a week early.
- 03-08-2011, 06:48 PM #6
This is the info I THOUGHT but was assured by a sleazy rep otherwise, after going through this I figured it out. Whether the info at the store was correct or not the manager was an jerk. I feel the only reason they helped me was because I was making a stink in front of other customers.
I have never used an apple product before, I was unaware you could go into an apple store for warranty issues. I'm guessing these are covered by a 1 year purchase warranty?
I could never go into a rim or motorola store in the past for repair only verizon.
- 03-08-2011, 09:22 PM #8
In the end, they did take care of you, the customer, so not so sure I would say they "did you dirty"..the problem is that there are many reps that are not as informed as others, I always escalate my concerns/questions, etc. to a supervisor and have never had an issue.. they always take care of me..
- 03-08-2011, 09:27 PM #9
- 03-08-2011, 10:36 PM #10
- 03-08-2011, 11:06 PM #11
- 03-09-2011, 01:15 AM #12
- 03-09-2011, 02:43 AM #13
- 03-09-2011, 01:13 PM #14
Just because someone gives out misinfo doesnt mean they are trying to scam you. Misinformation is on accident, lying is on purpose. Sure, it's a pain in the *** either way, but dont assume malicious intent on the part of the representative. Not only will that help keep you less pissed off, it will also make everyone else you deal with in the company MUCH nicer to deal with. Trust me...
- 03-09-2011, 01:19 PM #15
I'm kind of confused with all these people getting their iPhone's exchanged, serviced, etc. by Verizon. Did something change in the agreement? If I take my iPhone into AT&T they won't even look at it, they have always sent me and anyone directly to Apple. If I call the tech support they will listen to the problem and then connect me to Apple support. The only thing I know AT&T will do is take the iPhone back, even if it breaks in the 14 day return window they have sent me to Apple and would not exchange it there.
Why is Verizon servicing iPhones and AT&T is not?
- 03-09-2011, 01:52 PM #16
I just got my iPhone last night. They tried to talk me into getting the $10 a month insurance through them at the Verizon store last night. I didn't get it, but they said I had 30 days to decide. Above is mentioned taking it to an Apple store. Is my iPhone covered for hardware issues for a 1 yr with Apple or do I need to get insurance either through Verizon or with something like Apple Care?
- 03-09-2011, 02:18 PM #17
"How long is my iPhone covered by Apple’s warranty?
Apple's Limited Warranty for iPhone covers your iPhone for one year. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase")."
- 03-09-2011, 02:28 PM #18
- 03-09-2011, 02:50 PM #21
- 03-09-2011, 05:46 PM #22