20 days in, and my home button has sunk in
I have had my iPhone since the 7th of February. I just noticed my home button has sunk in a 16th of an inch or so. I noticed this only when I was looking at my wife's phone which is just fine.
I purchased this phone online from Verizon. Should I just take it to a store?
Not looking forward to having an issue with this phone so soon! I have been very gentle with it. To have is happen to what should be the most durable button on the phone is beyond me.
Anyone else had this issue yet?
- 03-07-2011, 01:19 AM #2
- 03-07-2011, 08:54 AM #3
- 03-07-2011, 09:45 AM #4
Sorry to hear that, being that it isn't a common issue that you read about often, I wouldn't be too concerned. Just a silly question, have you recently applied a screen protector? I applied one and thought at first it sunk in then realized the minor thickness added made the button appear ever so slightly sunken in.
Either way, definitely take it to Apple Store if you can, or Verizon Store if no Apple Store is near you. Still within 30 days Apple Store should replace brand new. Worse case scenario Verizon will mail one out to you.
Good luck, let us know how it works out.
- 03-07-2011, 12:39 PM #6
Update: took it to the Apple store. The associate told me that since I got it within 30 days. Apple would swap it out right then. But it may not be a new one?? And he suggested I do take it to the Verizon store.
I go to the Verizon store. After waiting a half an hour. They tell me that the return policy is 14 days not 30. And this starts on the day of the order. Not the day you receive the phone. I told them that obviously the phone was defective. They didn't care. They then told me to take it to the Apple store. I explained that they told me to go to the Verizon store. And then the associate just gave me a blank stare.
So, after 4 hours of running all over town. I guess after dinner I am going back to the Apple store to get a used replacement phone. I think this is all very pathetic customer service from all involved. And I am not at all happy.
- 03-07-2011, 08:18 PM #9
- 03-07-2011, 08:38 PM #10
- 03-07-2011, 08:41 PM #11
- 03-07-2011, 11:02 PM #12
final update: Went back to Apple store. Waited for 1 and a half hours. Got to the Genius bar. The tech looked at it. He had not seen it before. He said that it could have possibly been a run of parts that was off. He then pulled out a new phone. And off I went.
The phone was working well. I wouldn't have ever noticed if I wouldn't have looked at my wifes.
I liked the service at the Genius bar. I did not like the long wait. But, I do know know I can call first. As far as Verizon. They were no help at all.
Thanks for all your help again! Everyone in this forum are great!
- 03-08-2011, 10:19 AM #14
- 03-08-2011, 06:17 PM #15
- 03-08-2011, 10:38 PM #17
- 03-08-2011, 11:11 PM #18