- 02-17-2011, 05:06 AM #51
- 02-17-2011, 05:57 AM #52
- 02-17-2011, 09:28 AM #53
- 02-25-2011, 01:46 AM #54
- 03-01-2011, 08:53 PM #55
If the OP is already getting better data results with AT&T and that's the prime factor in all this for you and you're satisfied with the service, then why are you considering making a change?
- 03-15-2011, 10:13 PM #56
Plan is reason for dropped calls??
Here's the latest on my efforts to get Verizon to solve my dropped call problems (see my previous posts back in Feb).
I am on my 2nd iPhone and still having serious dropped call problems. Last Friday after experiencing the same problem with the 2nd iphone Verizon changed my PRL (preferred roaming list) to be different one than what my plan said and had me do a #### SEND immediately after a call was dropped so they could monitor. Still had problems and called again and was told they are working on it and with many apologies. Grrrr!
Had more problems yesterday in my office and not moving. After about a 10 min conversation the other party said I was breaking up and within a minute the call was dropped. The other party was on a land line. We tried to continue the conversation and calls were either garbled or just dropped. I had to use Goggle Voice.
I posted to the Verizon support on Twitter and got a call. To make a long story short I was informed that the old plan I have (a $39.95/Mo 400 min national plan) was incompatible with the iPhone. The result being dropped calls. So, either I have to upgrade my plan or go back to my old 3G phone - or leave Verizon.
So, if I want a good signal I have to take a more expensive plan.
Why weren't old plan holders told this? And, really! They would cripple a phone because I have a lower minutes per month plan? WTF?
Anybody heard of this crap?
- 03-16-2011, 01:02 AM #57
- 03-16-2011, 07:32 AM #58
- 03-16-2011, 09:42 AM #59
Plan determines useability?
I totally agree. It doesn't pass the make sense test. The dude I spoke with this last time mentioned that they tie data services to these PRLs and depending on your phone and plan that's the towers you are allowed on. Weird.
Found this out if you type *#5005*4357# and press CALL it will tell you the PRL and ERI version. My PRL is 52208. Supposedly this is a special one for testing.
- 03-16-2011, 02:41 PM #60
Clarifaction on Plan crippling
Well, looks like the left hand doesn't know what the right hand is doing.
After a lengthy chat with a level 2 tech he said that my old plan is NOT the cause of the problem. Last Friday they pushed me to a special PRL (52208) so my phone's traffic could be easily monitored. This PRL is believed to be plan agnostic, so my ancient plan would not factor into the dropped call equation.
The tech had no answer to why a call would degrade over a period of time and then drop when the phone wasn't moving (I was sitting in an office each time). And, as I suspected, it seems others in the area having similar issues were told they would probably need to get a "minitower" to plug into their router. At $250 I don't think this is an option.
When I pushed him about this degradation problem he had no explanation. So, we are not any further along in getting the problem solved.
What is also bothersome is that I have been trying to get Verizon to keep me informed of the actions they are taking. But, I was informed by the Verizon Twitter dude that according to my claim there was an open trouble ticket it had been closed because the issue was unresolvable and my problem was dumped into a large pool of connectivity complaints that Verizon claims could be fixed using their minitower. They also claimed they attempted to contact me but were unable to. Total BS - they have my other numbers, my email address, my office land line and even if my phone was unreachable they could have left a voicemail.
What joke and a waste of time. Going to give them until Friday and will either drop back to by old 3G Razr or go to ATT (what crappy choices!)