- 02-11-2011, 09:33 AM #26
3 times since I turned the phone on (Monday) I've gotten the little circle where the 3G should be. I've still been able to use the internet but I haven been on the phone when it happens. They're all places that have great reception, and I tried the *228 thing twice and nothing happens. I hope this is a random problem and not something I'm going to have to deal with for the next 20 months. Other than that I really love this phone...hope I don't need to get rid of it!
- 02-11-2011, 03:21 PM #27
- 02-11-2011, 03:30 PM #28
- 02-11-2011, 03:43 PM #29
- 02-11-2011, 03:59 PM #30
Have lost count of the drops!
Here along the south Orange Cty coast in California I am dropping calls like crazy. Never had this problem, but suspect that it's the 3G coverage in this area. My old Moto Razr never dropped a call but that's 2G or EDG. And, some friends who have Driods on Verizon also have severe connections problems (some saying that they can only make a call from a certain spot in their yead or living room - bathroom?).
I got my phone on Monday so there were very few i imagine on in my area but even then trying to get to the right Verizon tech support was unacceptable - over an hour on hold one time - I gave up.
Earlier today I went to the Apple store in Mission Viejo and there were Verizon reps there. The Apple people took me over to them and they proceeded to expedite getting in touch with the right tech support. It took them about 20 mins but I did eventually speak with the right tech and she said that they would be investigating the issue in this area - doing all the technical analysis of call hand-off and signal issues. She also said that it might take up to 5 days to complete the analysis and they may even send a tech to my location.
This is a hilly area but 2G is rock solid here so if the 3G problem is for the moment un-fixable it's back to the old and I will have to wait yet again.
- 02-11-2011, 04:43 PM #31
I hope this gets fixed!! I've never had a problem with Verizon in the past!
- 02-11-2011, 04:56 PM #32iPhone Newbie
- 43 Posts
My house is the only place I ever seem to have low signal. Between family members, we've had at least 10 phones on Verizon and we drop calls in my house all the time and know where to stand in the house to minimize that. I've made a couple hours worth of calls now in the house on the iPhone and have not dropped one. VERY impressed. I'm even trying to grip it different ways.
- 02-11-2011, 05:05 PM #33
- 02-12-2011, 03:47 AM #34
- 02-12-2011, 08:22 AM #35
Live in NJ usually had 3 bars in my office, I have full strength now. At home I usually had 1-2 bars occasionally dropping calls, full service now and lose occasionally 1 bar. I am thinking they did something to the local towers.....knock wood no problems or issues at all with this phone.
- 02-12-2011, 03:09 PM #36
- 02-12-2011, 05:28 PM #37
- 02-14-2011, 12:23 PM #38
Dropped call news fm Verizon
I spoke with tech support and they seem to be on top of the issue working to get the problem solved quickly.
Seems that, according to their tower logs, some of the towers in this area are not "tuned" properly or otherwise resulting in problems connecting to the closest tower, and when the phone cannot connect with a good enough signal it tries to connect to the next closest tower and we all know the out of range problem then rears its ugly head.
I was assured that others in this same zip code are experiencing the same problem. Verizon has elevated the problem to critical which, I was told, is always done when new hardware has issues.
Whether this tower tuning issue is prevalent in other locations is an unknown, but those of you who are experiencing this might want to check in with Verizon. And, for the moment Verizon thinks the problem is NOT related to defective individual handsets. I am inclined to agree as I did the "death grip" antenna test and saw no change in signal whether where I have the dropped call problems or elsewhere where marginal signals exist.
- 02-14-2011, 01:03 PM #39
Good to know that my company isn't the only one having this issue. EVERYWHERE outside of the immediate area around my office the iPhone works flawlessly. Obviously not a faulty handset issue.
Keep us posted if you hear anything else. Thanks again.
- 02-14-2011, 03:51 PM #40
UPDATE: I received a call from VZW tech support and they said that they've addressed the issue. They claim that there was an outage in the area on Friday and that they're back up and running. Well, the problem was happening before Friday, but I'll give them the benefit of the doubt that they've fixed the problem.
Haven't had any trouble with my phone in the office today. Fingers crossed it's actually fixed.
- 02-14-2011, 03:57 PM #41
- 02-14-2011, 04:41 PM #42
- 02-14-2011, 08:48 PM #43iPhone Newbie
- 31 Posts
In SE Tennessee (Chattanooga) I have been dropping a few calls today. I do notice that when a call is coming in or going out the 3g symbol is gone.......Then when the call is dropped it shows a o instead of the 3g, what does the o mean? I will try *228 and call VZW, I hope too this is not a iPhone problem!
- 02-14-2011, 08:59 PM #44
- 02-15-2011, 05:26 AM #45
For who it may help (it helped me) i kept getting dropped calls with 2 to 3 bars of voice coverage, people would complain they cannot hear me. i called verizon they told me to reset the network and so far i have not had any problems since and people say i sound a lot better.
reset network settings
reset network settings again
the phone should reboot and see how it is, it also helped with the 3g 1x problem a little i dont notice it as much in my room as before
- 02-15-2011, 05:45 AM #46
- 02-15-2011, 03:46 PM #47
- 02-15-2011, 04:18 PM #48
Interesting ... I've had the phone for week now and put more than 25 hours of voice calls on it. Most of it is local (eastern PA), but many times while mobile. I have yet to have a dropped call - even in areas I previously dropped calls. So far, I am loving this phone!
- 02-16-2011, 08:13 PM #49
- 02-17-2011, 03:35 AM #50