Cannot activate until Thursday

[jdragione]

So I ordered an iPhone on a different line and had to call to try to activate it on the main line and the rep says

"No iPhones can be swapped or activated on any accounts until Thursday. Asked to speak to a supervisor and he said the same thing".

Has anyone actually activated an iPhone and making calls on thier account !?!?!

 

[shinbone]

Sounds like people are activating and using their new iPhones without problems:
http://forum.tipb.com/verizon-iphone-forum/205835-those-you-who-got-their-iphone-already-how-things-going.html

 

[blu3live]

So I ordered an iPhone on a different line and had to call to try to activate it on the main line and the rep says

"No iPhones can be swapped or activated on any accounts until Thursday. Asked to speak to a supervisor and he said the same thing".

Has anyone actually activated an iPhone and making calls on thier account !?!?!

That is inaccurate, as per Verizon Wireless's own message to the public. HERE you can read their message, I've included it below.

When your Verizon iPhone arrives, no need to wait. ACTIVATE IMMEDIATELY and enjoy! #VZWiphone

 

[jdragione]

I guess the customer service rep making 7 dollars an hour should be better trained.

 

[Darth-gamer]

I guess the customer service rep making 7 dollars an hour should be better trained.

Put it this way: If you called VZW and talked to a rep that DIDN'T BS you, we'd all be floored.

 

[blu3live]

lol, they should be better trained because they make far more than that an hour. Starting rate is at minimum 11 dollars an hour.

 

[kvo]

I would call back and most likely a different rep will let you do it.

 

[DougFNJ]

Perhaps the $7 an hour rep fell asleep during training I would call again and try, if you don't get what your looking for, call Apple

 

[jdragione]

Yeah im on hold for 20 mins now to have "Technical Support" activate it ... grrrrr

 

[Kyle Dziekan]

Received my iphone today at lunch and I had no problems during activation.

 

[shinbone]

It seems pretty common, that if you spoke with 10 Verizon CSR's, you're likely to get 10 different answers

 

[kevin.py]

It seems pretty common, that if you spoke with 10 Verizon CSR's, you're likely to get 10 different answers

If you can, go into your nearest Verizon Wireless store. I was just at one near my job in Manhattan (of course mine doesn't come from Apple until tomorrow but my friend was buying accessories for his). Anyway, the guy in the store said you can activate in store or on the phone, because you have to accept terms and conditions (I've never seen this before, guess this is new for the iPhone). I don't know about an automated activation though like for Blackberries. Like as others in this thread have said, call back and you'll hopefully get someone more intelligent.

 

[mg911]

thats bull I just did it like 5 mins ago..

 

[DougFNJ]

Received my iphone today at lunch and I had no problems during activation.

To help Jdragione out, did you get it activate it on the line that you upgraded, or were you looking to activated it on a different line? Did you call a rep to activate? Did the rep work for Apple or Verizon?

He's seeking help, not a no problem role call

 

[jdragione]

Talked to another rep and he is activating it right now no problem

 

[Tennessee]

So I ordered an iPhone on a different line and had to call to try to activate it on the main line and the rep says

"No iPhones can be swapped or activated on any accounts until Thursday. Asked to speak to a supervisor and he said the same thing".

Has anyone actually activated an iPhone and making calls on thier account !?!?!

I did both this morning through tech support instead of CSR.

 

[MUDPLZ]

I activated mine and switched lines to. I'm typing this now from my new iPhone! Had 0 issues! Even kept my $15 data plan.

 

[alpha752]

Me too. Ordered on one line, called and activated it on my main line no problem.

 

[shipwrestler125]

I activated mine when i got it around 130 EST and has been working great since