here is the issue I had. I pre-ordered like everyone else on the 3rd but for some reason, unbeknownst to me my CC was declined and I was sent an email telling me to call them within 3 days to setup alternative way to pay. I called them back and gave them my CC info to pay for theiPhone4, I got my 32GB for 293 after taxes and all. I was then informed that I was not an account manager and that they would have to speak to an account manager to finalize the transaction. I told them that they never asked for the account manager when I have been making my monthly payments for the last 9 years, of course no response from VZW rep. It turns out when I had got my line with my Dad many years ago he was the original account owner. They refuse to rleease the account to me even though I have been an account manager for many years now. They want a written letter from my Dad stating that he is authorizing me to take over the account, I have done this on 2 occassions and they have yet to figure out how to turn the account over to me. While on the phone with this rep they told me they couldn't accept my payment for the iPhone4 without consent from my Dad, I was able to go into myverizon account and make myself an account manager and I finally got everything resolved. It's alot easier to make myself an account manager (for the umpteenth time) than to go through with the process of requesting the account be turned over to me. The rep then asked me how have I upgraded my phone in the past and I told them just walk into the store and ipgrade like I always have done but for some reason for the iPhone4 I was no longer an account manager but I got that sorted out. But now he's the real nightmare part, the rep told me that there is no tracking # available to me since my payment went through after the pre-order process and that I can expect delivery of my iPhone on the 11th around noon. I asked him what was the advantage of ordering through the pre-order process as opposed to walking into a store on the 10th and picking one up then, he told me that iPhone4's wuld not be avaialble in store on the 10th, I asked him if he knew what he was talking about and he said he was reading it verbatim on the communicatuion they gave him. This is why I hate VZW, they are such idiots and can never get anything right, misinformation and different info from different reps, you never know who to believe. So when I check my order status it says my 16 digit conf number is invalid but that number re-directs to an internal order number which shows my device will ship along with all other iphones on the 10th and arrive on the 11th...I wanted to punch this dude in the face, so now I have to wait and see what happens...so pissed right now at VZW. I will call back monday morning and see if I can speak to a different rep and get some proper info regarding my order status