- 02-03-2011, 10:52 PM #2
My VZW rep had given me a number in case I had problems ordering so I called that number about 3:20, they couldn't really help either. He was getting the same error I was getting. Finally at about 4:10 It started moving a little faster. I was able to put all 7 lines on one order. Got a confirmation number on the screen. Went to bed...
Then I remembered I didn't get the email I usually do when I order from VZW online, but I just figured maybe they were backloged in a queue or something. So about 11:00am I email my rep and say I ordered the phones, but forgot to write down the order numbers because it was 4:00am and asked if he could track it down for me. He CC'ed me on an email to someone in another dept asking them to look it up for me.
Then I get an email about 2:00pm from VZW fraud dept asking if I had preorderd 7 iPhones on my account and to reply to the email with the shipping address or call the number in the email to confirm. Replied to email, bounced back with some type of error. Tried calling the number multiple times kept getting disconnected after trying different prompts.
Finally forwarded the email to my rep and asked if he could handle for me. The I get a call from someone at verizon about 3:30pm that they would send me an email asking to confirm my order and they would forward it to the fraud dept to clear the order and get it processed. I got the email from her sent it back to her with my stating I ordered the phones. She cc'ed me on an email to fraud dept and my rep stating to put the order through.
Now its almost midnight haven't heard anything concrete as to whether or not my order went through....
Last edited by swooshme; 02-03-2011 at 11:04 PM.
- 02-03-2011, 11:45 PM #3
- 02-03-2011, 11:54 PM #4
I ordered two phones through our business account and it was a PAIN. Took over an hour with all the errors and retrying. Finally got the orders in and got confirmations.
But nothing has shipped apparently. I only get this order status: "This order is for a product not currently available in our warehouses. When we receive the inventory, we will process payment and ship it immediately. You will receive notification when this occurs."
- 02-04-2011, 06:40 AM #6
- 02-04-2011, 07:15 AM #9
- 02-04-2011, 09:29 AM #11
- 02-04-2011, 09:40 AM #12
- 02-04-2011, 09:42 AM #13
ive talked to 7 reps so far, not a single one knows what it means and the think i have a bs order number since i have no location code, verizon reps blow, i guess im gonna be stuck waiting till the ninth to see if mine even ships out where everyone else accept the loyal business customers get theres early
- 02-04-2011, 09:55 AM #15
- 02-04-2011, 09:58 AM #16iPhone Nanite
- 4 Posts
Pre order out of stock on business account.
Same issue here, simply shows PRE as order status. Our business account has about 20 Verizon phones on it so I would assume that we would get decent loyalty from the pre-order. I ordered the phone successfully around 3:00am CA time on the 3rd and my order status shows that it is not in warehouse stock. I'm hearing of personal pre-order upgrades already shipping so I really hope that Verizon didn't give extra weight to personal accounts over business. I agree with other posts about the Verizon reps though. When I was switching our business phones over from ATT they were all over me and calling a few times a day. Now I get the bounce around if I need something so I'm sure calls into them would be fruitless.
I just called again and spoke to another clueless rep, she says not a single iphone will ship till the 9th, i was like ugh huh ok explain the 60 plus people with tracking numbers, she told me she cant even look up my pre order number cause im under a business name, legitly this is such bs
- 02-04-2011, 10:06 AM #18
I've spoken to my rep about this and it sounds like we are second tier customers.
"Iím sorry but we have been told our status requests will not be processed through our support team.
On the 5th you will have access to detailed information online. Nothing will ship prior to 2/9."
Mind you we have nearly 600 lines and have National Account status and discount.
- 02-04-2011, 10:41 AM #20
- 02-04-2011, 10:44 AM #21
- 02-04-2011, 10:58 AM #22
^ Agree 100%. When someone gets a straight answer from their rep, please post! I have a message into them to get some answers. We were initially told by our rep that if we ordered at midnight (PST), the phones should arrive on Monday AT THE LATEST...but nothing so far.
- 02-04-2011, 10:58 AM #23
- 02-04-2011, 11:37 AM #24
I am in the same boat. I tried for over an hour at midnight PST to order and finally gave up. I constantly got application errors on their website. I tried again at 6:30am PST and successfully 2 upgrades. Both show as not in warehouse.
FYI, their website now shows that they are no longer taking pre-orders.
- 02-04-2011, 11:37 AM #25iPhone Nanite
- 1 Posts
Same thing here. Started ordering process at 12:00 am Pacific on the 3rd but wasn't to get it fully completed till 2:30 am. I almost ordered a new line instead of upgrading mine because the upgrade pages kept timing out. After a very long few hours I was able to process my order.
As of Feb 4th, 9:30 am Pacific Time the order status shows:
This order is for a product not currently available in our warehouses. When we receive the inventory, we will process payment and ship it immediately. You will receive notification when this occurs.
Order Number: MBxxxxxxxx
Please note that the shipment of device(s) and/or accessories for a single order may ship from multiple Verizon Wireless warehouse locations.
Impatiently awating my new phone.
If I were to guess why us Business users appear to be at the bottom of the pile is most likley because Verizon charges us on our phone bills after the product ships and it takes us 30 days to pay them; whereas other users pay on their credit cards and are charged immediatly.
One of Apple's little secrets is to sell items where they receive payment prior to delivery, then have net 60 with their suppliers. It's a nice way to increase your short-term operating cash.