Might as well just copy and paste the email.
Thank you for contacting the Verizon Wireless website, my name is Anita. I appreciate your interest in the iPhone 32GB model. I will be happy to assist you today.
Currently, we do not charge an activation fee when you upgrade to a new phone. The Activation/Service Establishment Fee is designed to cover the costs associated with establishing your account within our wireless network and billing systems. The activation fee is $35.00 on all single lines of service, and $25.00 on all secondary lines of service when activated on a Family SharePlan.
A $20.00 Annual Upgrade Fee is required to change from the old equipment to the new equipment if the upgrade is done at a store or via Customer Service. The $20.00 Annual Upgrade and standard shipping fees will not apply when you upgrade via our website (Cell Phones, Cell Phone Plans, 4G LTE network with the Best Cell Phone Service - Verizon Wireless).
Since you are considering the iPhone, you will need to choose a data feature in addition to your calling plan in order to perform data-related functions such as checking e-mail, surfing the Internet or transferring files. You may choose from the following data plans:
• Unlimited Personal E-mail and Web Feature: $29.99 monthly access. E-mail and Web for Smartphone is an easy-to-use e-mail solution that provides unlimited access to the Internet, apps, and personal e-mail services such as Yahoo!, Windows Live, AOL, AIM and Verizon.net (plus other POP3/IMAP providers such as Google Gmail, Comcast, or RoadRunner for select devices). E-mail and Web for Smartphone is not for Enterprise E-mail - i.e. Exchange Active Sync, Wireless Sync, BlackBerry or Good Mobile Messaging.
• Corporate E-mail feature: $44.99 monthly access and includes unlimited data transport for e-mail, web browsing and app usage. This service is designed for those who need access to their corporate e-mail and intranet.