AT&T Store Suggested Everything But iPhone
For some ood reason when I went to the AT&T store for my upgrade the salesman was selling me everything but the iPhone. At that point I was deciding between the iPhone or the Torch and he ended up selling me the torch, but before my 30 days was up I ended up returning it because I wanted an iPhone. When I told them this they tired to sell me an Android but I was NOT interested so I ended up getting the iPhone like i wanted! (: But it just left me wondering why they were against Apple so much. It's a great phone i haven't had any problems or any drop calls.
- 01-23-2011, 02:20 PM #2
let me guess.. you went to an "Authorized AT&T Retailer"?
the way i understand it they do not make any $ off of the iPhone and most employees that work in those stores are douchey
hence is the reason i will only go to a corporate location and even then i'm still taking a chance
- 01-23-2011, 03:44 PM #3
- 01-23-2011, 04:02 PM #4
- 01-23-2011, 04:24 PM #5
I Work at a AT&T Authorized Retail store. The way it works is that the store buys the iphone for 574. We sell it for 199 on upgrade. 399 on early upgrade, always 200 more then normal upgrade / activation price. We make 26 dollars off the phone, then in 6 months, if the customer doesnt cancel thier service, we get paid 400 commision for the phone. The customer must Keep that iphone on the line it was assigned to for 30 days or we loose commission on that phone too. Authorized retail stores make more money off accessories then they do phones. If you tell the the sales rep that you want to buy a case with the iphone, they have no problem selling it to you as long as you get features and a expensive case. THE ATT NAVIGATOR IS NOT FREE DO NOT FALL FOR IT. in the system it says ' AT&T Navigator (no 30 days free) ' lol. But every other ATT phone is free for 30 days. And the Roadside Assistance is free for 30 days so thats okay to take advantage of, And when they say on 27 / 29 day it will send you a text message. IT DOESNT. you must call and tell them you dont want it anymore. the number is 611. Just say u want the iphone, your going to need 2 car chargers and a case. then at the end when you pay, say nevermind im going to come back for the chargers and the case. then your set! hahaha
- 01-23-2011, 04:25 PM #6
They tryed pushing you into the Samsung Captivate and the torch, because we make 200 bucks off the phone lol
- 01-23-2011, 07:11 PM #7iPhone Newbie
- 35 Posts
The two posts above are entirely the reason I go to corporate stores and never to anything but corporate, I only have positive things to say about our corporate stores in the Phoenix area, Even though I'm well aware someone lost a bit of commission when I ditched my Torch for an iP4 they were still overly nice about doing the exchange.
- 01-23-2011, 08:55 PM #8
Well AT&T is now not the only one that sells the iPhone. Hell, they never were as you could have gotten it off Apple and Best Buy mobile even.
Don't forget ATT is about end the contract with Apple not to menton they have a whole line of other phones.
I personally think it was just the guy that was against the iPhone. What the right thing to do is to sell the phone the customer wants and needs.
But you are the customer right? couldn't you have just said no, I want the iPhone. Were you really gonna let the sales men push you?
- 01-24-2011, 08:05 AM #9
Also, iPhones purchased @ Best Buy were activated and use AT&T, they shared a licensing agreement and i assure you, plenty of profit was sent AT&T's way for every phone sold through Best Buy.
Last edited by SeanHRCC; 01-24-2011 at 08:13 AM.
- 01-24-2011, 01:06 PM #10
- 01-24-2011, 01:07 PM #11
- 01-24-2011, 01:09 PM #12iPhone Newbie
- 35 Posts
Nothing against the rep above in a personal front, I'm just saying for the consumer, going to corporate is almost always better.
- 01-24-2011, 02:06 PM #13
Me personally, i will go to a authorized retailer because i know how the system works, and i know what the phones go for and the fees behind each sale, and i know how much the dealer pays for the phone, and i know how much commision that the store itself makes on one single upgrade. Im a salesman, they make a good amount on the phones, just less on the iphone. Each store has a goal of sales per month. My store quota is 99, and we haven'[t hit that since the first month we have been open. HAHA if anyone needs to get hooked up on a phone for a 2 year contract, i may be able to get u a good price and money off accessories and sell them to u for the price i buy them for. U help my store out on numbers and ill help you out on your phone and accessories. PM me
- 01-24-2011, 02:21 PM #14
- 01-24-2011, 02:24 PM #15
at&t and apple contract end date - Google Search
Cell Phones, Smartphones, and Prepaid Cell Phone - Wireless from AT&T
Clearly these say other wise
- 01-24-2011, 02:37 PM #16
- 01-24-2011, 02:52 PM #17
of course. What I don't get is how all these people decide to let the sales men win.If the sales men is pushing a phone you don't want, just say no. If he keeps bugging you, ask for another sales rep or go to another store.
- 01-24-2011, 03:34 PM #18
Oh chris...in typical fashion, you seem to miss details that completely derail your comments...the only "contract" that AT&T loses is exclusivity...not really a contract per say because they still very much have a contract with Apple to sell the iPhone, they just share that contract with Verizon now.
And then you post a link to one of the main pages of AT&T, i'm guessing randomly? lol...doesn't seem to support your statement in any way, shape or form.
You were wrong, bottom line...your comment was inaccurate...accept it and move on kiddo.
- 01-24-2011, 03:35 PM #19
All the salespeople at every AT&T store I've ever been to are complete douchebags.
I got my iPhones at the Apple Store. The salespeople there are cool and way, WAY more knowledgeable about the iPhone.
The AT&T service, including customer service, is excellent, however. It's just the pushy salespeople that suck.
- 01-24-2011, 03:40 PM #20
- 01-24-2011, 04:05 PM #21
- 01-24-2011, 04:06 PM #22
- 01-24-2011, 06:54 PM #23
- 01-24-2011, 07:43 PM #24
- 01-24-2011, 07:49 PM #25
I work for a dealer and I'll sell an iPhone if it's the right thing to do. I'll see if they'd go for something else but I don't push it. I see reps that push WAYYYYY too hard. I dont. Guess what, I'm still the number one rep in the company.