1. jaguar11's Avatar
    my iphone 3GS on 4.1 cannot open the mail app. as soon as touch the icon, the mail app opens and then crashes. I restarted the phone several times but to no avail. any solutions other than restoring because i don't want to update to 4.2 because it might not be unlockable when i want to sell it. any help is appreciated. thanks
    01-11-2011 09:15 PM
  2. chobbs1's Avatar
    Are you jailbroken now?
    01-11-2011 11:07 PM
  3. jaguar11's Avatar
    No I'm not jailbroken.
    01-11-2011 11:08 PM
  4. chobbs1's Avatar
    It sounds like the mail app is corrupt. Your gonna have to restore your phone first try from backup then if that does not work as new. There should be a way to restore without updating. Perhaps other members know more about this as I am always on the latest update.
    01-11-2011 11:12 PM
  5. Ipheuria's Avatar
    What I would try before you do a reload is first open the task switcher and quit the mail app, reboot the phone and try the mail app. If that doesn't work remove your email accounts totally. So there will be no email accounts at all then reboot the phone. Setup your email(s) one by one seeing if the mail app is working better.
    01-11-2011 11:19 PM
  6. chobbs1's Avatar
    For some reason I thought that shutting the phone down would kill the app switcher. Come to find out I was wrong. Good call.

    I hope that works because it is much easier.
    01-12-2011 07:20 AM
  7. applejosh's Avatar
    Just read that doing a shutdown will not clear out things, but that doing a hard reset (the power and home button hold until the apple logo appears thing) should clear out RAM, caches, etc. What kind of restarting is the OP doing?

    Source: Daily Tip: How to restart/reset your iPhone or iPad [Beginner] | TiPb
    01-12-2011 12:00 PM
  8. porksoda's Avatar
    Probably running out of memory... try as others suggested close app and reboot the phone and try it again... sometimes some email of a certain size at the server may casue the mail app to close... try reboot if it fails... clear your mailbox via webmail and try again.

    If everything fails... full restore.
    01-12-2011 01:45 PM
  9. jaguar11's Avatar
    yeah, i'm not new to this stuff and i have already tried all of the stuff you guys mentioned. is there any other way than a restore? i really don't want to upgrade without knowing if it's unlockable or not. thanks
    01-12-2011 02:24 PM
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