Apple's customer service is great.....
Long story short.......iPhone4.....a virgin install of 4.1 did not fix my proximity sensor issue, my "Apple approved" bumper scratched my antenna, and my sleep/wake button was very hard to push and near inoperable.
I made an appointment with at the local Apple store this morning. I walked in and told the genius what the problem was. 5min later I'm walking out with a new phone.
Now that's customer service!
- 11-19-2010, 03:53 PM #2
I have actually gone through 4 previous iPhone 4's in order to get to the 5th one that works fantastic. Any other product, you would have heard me howling from the roof tops, but because Apple replaced the phone, without discussion, with an apology each time...the experience was pleasant. Beside that, it gave me an excuse to hang out in the Apple Store!
- 11-19-2010, 04:54 PM #3
- 11-19-2010, 04:56 PM #4
- 11-19-2010, 08:32 PM #5
- 11-19-2010, 08:35 PM #6
I tend to disagree a little on the people part. Service as a whole may be great, some at my local Apple store they don't know a damn thing!
Just take a look at this Yelp review
Apple Store - Southwest Portland - Tigard, OR
of course not all stores should be treated the same, but when I owned my mac, I experienced the same felling.
- 11-19-2010, 08:46 PM #7
- 11-20-2010, 11:44 PM #8iPhone Nanite
- 8 Posts
I strongly agreed. Today was the first time I dealt with a Genius at my local apple store, & they were wonderful. I went in to get my iPhone replaced for a broken home button, and even though I didnt have an appointment, they managed to squeeze me in and replace my phone in 10 minutes. Great service!
- 11-21-2010, 12:48 AM #9
- 11-21-2010, 01:32 AM #10iPhone Newbie
- 18 Posts
I always find apple customer support as one of the most reliable and friendly service out there. If you have a problem, even the smallest one, they will surely acknowledge and offers solution to it. This is one of the many reasons why apple's gain a lot of loyalty from its old customers as well as to the new one.
I think they must received and deserve an award entitled as "best customer service" for iphone category. Apple customer service never fails to amaze me.
- 11-21-2010, 10:50 AM #11
- 11-21-2010, 11:07 AM #12
- 11-21-2010, 02:23 PM #13
- 11-22-2010, 01:16 AM #14
Yeah actually I find Apple's customer service top notch!
I had a MBP that died on me near the end of the warranty
period for replacement and they were kind enough to
replace it with no hassle at all. I've been through hell with a
different computer manufacturer before trying to make a
warranty claim. It's really a refreshing change with Apple.