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  1. Thread AuthorThread Author   #1  
    adrianlandy's Avatar
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    Default when receiving a call or making a call I keep hiting the mute button with my ear

    Has anyone else got this problem.When I receive a call, sometimes I can hit the mute or contacts button with my ear.Adrian
  2. #2  
    ghostface147's Avatar
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    Yes, this is the age old proximity sensor problem. Go ahead and update your phone to 4.1 and it should alleviate your issues.
  3. Thread AuthorThread Author   #3  
    adrianlandy's Avatar
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    I am on 4.1 at the moment any other ideas.
  4. #4  
    Roo Zilla's Avatar
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    Quote Originally Posted by adrianlandy View Post
    I am on 4.1 at the moment any other ideas.
    You can also hold the phone a little bit lower down. The proximity sensor is right above the ear speaker. If it's not covered sufficiently when you're on a call, it will turn the screen back on. If that doesn't solve your problem, take it to the Genius Bar. They'll swap it out for you. I had the same problem, and they gave me a new one and this one seems fine.
  5. #5  
    SeanHRCC's Avatar
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    Proximity sensor issue was not fixed 100% on 4.1...just have to deal with it until it is unfortunately. Hopefully 4.2 will have another revamp of the sensor to adjust it better and fix it fully.
    ptb127 likes this.
  6. #6  
    Massie's Avatar
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    I have a related question...if you're using FaceTime and press the home button mid-call, the video gets backgrounded but the call is still going as a VOIP call. What happens if you put the phone to your ear at that point? Does the sensor trip and make the screen go dark, or does your ear hit the "touch to return to call" bar at the top of the screen and re-open the video?
  7. #7  
    ptb127's Avatar
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    Quote Originally Posted by SeanHRCC View Post
    Proximity sensor issue was not fixed 100% on 4.1...just have to deal with it until it is unfortunately. Hopefully 4.2 will have another revamp of the sensor to adjust it better and fix it fully.
    Still amazes me how they can't get it right. I don't understand how they could release an update and not get it right. Why can't they release 4.1.1 to fix the sensor???
  8. #8  
    SeanHRCC's Avatar
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    My guess? They cant figure out how without causing another issue...
  9. #9  
    ghostface147's Avatar
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    I think some people may have more air in between their ears, which is why it hasn't been fixed 100%. lol
  10. #10  
    Slyfi's Avatar
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    Quote Originally Posted by ghostface147 View Post
    I think some people may have more air in between their ears, which is why it hasn't been fixed 100%. lol
    +1 for that one

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