View Poll Results: Are you happy with Apple's "solution" ?
- 97. You may not vote on this poll
Yes , great idea!
H3LL No! This isnt a solution, its just hiding behind covers !
Its ok for now, But I feel tricked
I was hoping for recall, but this will do for now
No! I am returning my iPhone 4 !!
- 07-16-2010, 01:41 PM #2
- 07-16-2010, 01:50 PM #3
This may be a good temporary solution in their eyes, BUT this will definately hurt their image and the consumer trust.
Come next June/July , the 5th generation iPhone will suffer tremendously in pre-sales , due to the fact that people will wait for the "1st batch issues " to be addressed.
Then again, we just saw how they addressed this major flaw , so who knows......
- 07-16-2010, 01:56 PM #5
Seeing as how I have not experienced any signal strength loss or proximity sensor issues, I love the fact I get a free case. Thank you all who cried, moaned, groaned, and complained. Besides, the case offers protection from damage to the "beautiful design."
- 07-16-2010, 01:59 PM #6
I can't vote since none of the options really state my opinion.
It's not a "solution" and saying that only .X% of customers called to complain about this the only data point they should look at when thinking about impact. Not everyone calls CS. Looking at dropped calls is only part of the "impact" since some people can't even make calls when the signal drops too far.
It's something to appease the masses, but IMO they need to do something to get Consumer Reports off their back and onto a recommended list, since that will impact their eval with the "Joe Blow"/non technical community.
- 07-16-2010, 02:03 PM #7
The calls have no reflections as to how many people actually have this problem, simply because most people who have the problem, didnt call apple, cause they knew it was a known issue, waiting for a SOLUTION!
I can guarantee that if every single one of us would go to Apple/AT&T and ask for a full refund, THEN we would see an ACTUAL fix , when Apple is stuck with thousands of returned iPhone 4s!
a quick question:
If one decides to do an exchange at an Apple/AT&T stores , will they give you a brand new unit or a refurbished one,,, and how do they actually determine if you have problems, or is it "no questions asked" policy ?
- 07-16-2010, 02:03 PM #9
I do think a lot of folks will accept it though without returning their phones. I thought about returning, but what are my options really? Go back to my 3GS, which I have already given to my son? Consider Verizon with a Droid? I just don't think I'd like the Droid as much as my iPhone and Verizon has gaps in coverage here. While AT&T isn't great or perfect, they are the best options.
I also believe this problem has not been reported by a lot of folks awaiting and assuming Apple would fix the issue. So, the reported number is likely not accurate and I still remain convince it is much higher.
Last edited by OTACORB; 07-16-2010 at 02:06 PM.
- 07-16-2010, 02:15 PM #10
Jeez, some whiners are just impossible to please. Jobs proved that this is all but a non-issue yet still promised a $30 case/bumper to all iphone 4 users and you all are still whining.
I say kudos to Steve and Apple. They've proven, yet again, that they have the greatest customer service.
- 07-16-2010, 02:18 PM #11
Jobs proved nothing! Yep we may have interrupted his Hawaii vacation, but guess what, without US the consumers , he wouldnt have this vacation !
Whining!? How about Apple stays on top of things and provides us with what we are used to from them : TOP NOTCH QUALITY! Dont forget we are PAYING customers
While Apple measures this by " number of people calling in", I bet you will see a clear reflection of the true numbers, now that many people will return their units after this poor so called solution!
- 07-16-2010, 02:24 PM #14
See it this way...instead of a hardware recall, he is simply saying stick 5 cents worth of plastic to your phone which will save me money and time and you will think better of me.
- 07-16-2010, 02:29 PM #15
what more do you want? Do you want him to personally come to your house and give you a hug, tell you he's sorry for selling a product that is inferior to none?
I'm not the one that needs to grow up. those of you who constantly complain need to. If someone were to come on to this board and just read these threads, they'd think that 90% of all iphone 4's are nothing but useless bricks but in reality it is far and way the best smartphone on the market today. And on top of that, apple went above and beyond normal expectations to ensure customer happiness. Jobs had every right to simply go out on that stage, give the facts and drop the microphone- flipping the bird to the audience while he walked offstage. He didn't though. He did something to try and appease the petulant little brats out there- all of which apparently post on this board. But that won't make you happy, because nothing makes you happy. You apparently live to wallow in your own misery over a non issue.
- 07-16-2010, 02:31 PM #16
- 07-16-2010, 02:33 PM #17
A hug is as bad a bumper.
How about an actual research , repair and recall!??
How about securing their future in this tough market. You really think that people gonna blindly pre-order the 5th Gen iPhone next summer? Apple will pay dearly for this , because CONSUMER TRUST is a do or die in this business.
If your phone is working flawlessly, great ! Feel lucky. But dont come in here and try to force your opinion to us and tell us how we should feel ! Just enjoy your luck and move on
- 07-16-2010, 02:36 PM #20
As I said, Yours work, feel lucky ! Enjoy and move on. No sweat off your back.
And NO other phone out there has this antenna issue like iphone 4, where you have to hold your phone certain way to get a signal, Get real,,, youre drinking way too much Apple Koolaid kiddo..... we're not talking about the regular dropped signals that affects any network and any phone,,,we're talking a malfunctioned, wrongly contrsucted antenna. Huge difference !
This isnt about winning the lottery. Its about wanting a phone (that wasnt free ) to WORK properly.
- 07-16-2010, 02:55 PM #22
- 07-16-2010, 03:05 PM #23
- 07-16-2010, 03:07 PM #24
- 07-16-2010, 03:10 PM #25