What would you do if you were Apple?
There's multiple things they could do. Issue free bumpers and try to ride on that. Do a bit of a recall and try to fix them if something like a coating will actually work (which i'm skeptical of). Do nothing.
Obviously there's a lot of demand for iphone 4's..issue or not.
What apple has to be concerned about is this. Joe Blow is watching CNN thinking you need duct tape to make calls on the new iphone. If not the iphone 4, then what? Go back to a 3GS? I doubt many will do this. But here comes that new Captivate phone on AT&T boasting a fabulous screen and Droid's and Evo's (as well as the Galaxy S) loom on other carriers.
All of Apple's eggs are in one basket. I've already mentioned that i'm not a fan of the iphone 4's design though it could easily win a beauty contest. I'm talking about usability. A bumper or case hides this beauty anyways but makes it downright maddening to use accessories with.
I still say tweak (or not..or bump the storage to 64gb) the 3GS form factor just a bit and offer a "classic" version of the iphone 4. Offer to swap it out as a permanent solution for those with antenna problems. The prettier version will still sell like hotcakes and come with a Bumper (i'm surprised they haven't acted to give Bumpers away already).
Last edited by cardfan; 07-14-2010 at 12:02 PM.
- 07-14-2010, 12:13 PM #2
- 07-14-2010, 12:20 PM #5iPhone Intermediate
- 317 Posts
I think that they haven't issued bumpers because thats an admission that there is a design flaw... which Apple is not ready to admit to yet.. I have had my iphone 4 since june 23 and i have had zero problems with it ...
What I dont understand is why Apple isn't ( or originally before the release) didn't look into using some kinda non conductive coating around they attena band .. This could be a possible fix for the reception problems ( of course it will take some testing to see what would work best .. if it would work at all)..
The problem if they did come up with a hardware fix is how would they deal with the 2 million iphone 4's that they already sold ?
I dont see them ever doing a total recall on the i4 .. Cnet reported that it would cost approx 1.5 billion for Apple to to a full recall..
- 07-14-2010, 01:21 PM #6
- 07-14-2010, 01:27 PM #7
- 07-14-2010, 01:51 PM #8
- 07-14-2010, 02:53 PM #9
- 07-14-2010, 06:41 PM #11
Give all iPhone 4 owners a free bumper of their choice.
Next order of business? Kill the iPod Classic. Release iPod touch with front cam and 128GB of storage. Release iPod Nano with 3" touch screen running iOS 4 at 320x480. Release Apple TV which can stream games from your iOS device to your TV, and store games on itself, costs only $99, and introduces $0.99 TV rentals. Put Bluetooth 4.0, Lightpeak, and USB 3.0 in all future released computers and eligible iOS devices.
Off topic? Shhh...
- 07-14-2010, 08:33 PM #12
- 07-14-2010, 08:37 PM #13
- 07-14-2010, 08:40 PM #14
- 07-14-2010, 08:58 PM #15
- 07-14-2010, 09:14 PM #16
Clearly there is a demand and people want this phone, but they want it to perform as it should without needing work arounds. I honestly don't think that is too much to ask. You seem to think that is okay! Oh just bring it back, problem solved! NOT!!
We shall see what Apple finally does on Friday. Will they continue to tow the line and deny the issues with the antenna? If they do they are making a huge mistake in my opinion.
- 07-14-2010, 09:22 PM #17
Apple really needs to make this right and sooner rather than later.
I test drove Android 2.0 some time ago. The OS felt like it was hacked together. It wasn't smooth at all. I decided to stick with Apple and the iPhone. Android is maturing quite fast now. Even though the Android market has it's own set of unique problems, if Apple doesn't get it's crap together, I will probably jump ship this time next year.
For me it's never been about being a Fandroid or a Apple fanatic, it's been about owning the best smartphone on the market. Apple shouldn't take it's customer base for granted.
- 07-14-2010, 10:32 PM #18iPhone Intermediate
- 176 Posts
The fact that some folks are having no problem at all (me) shows the problem is not simple. If I were Apple, I would force all these complainers to take there money back. Those that don't remember how Verizon crippled their phones and had really lousy choice should remember that not all is perfect.
- 07-14-2010, 10:49 PM #19iMore Intermediate
- 216 Posts
I think the free bumpers are the way to go. If that's the issue, combined with the software update then the easy fix is to eat the 30 bucks you lose (or whatever it is to produce them) and any one that calls in gets one.
They are really starting to lose a handle on this. Mainstream media isn't going to let it go any time soon. We shall see what Friday brings.
- 07-15-2010, 12:16 AM #20
But sometimes if you want to keep a product, a workaround is necessary. I am ok with a minor workaround like having a case because I was gonna have a case on it anyway. So what if it helps with another issue. Again if the issue were bad enough I would hit apple where it hurt, their bottom line. being held responsible for a defunct product takes many forms. ending up with a bunch of unwanted phones in your warehouse is a pretty good one IMHO.
Last edited by chobbs1; 07-15-2010 at 01:08 AM.
- 07-15-2010, 02:19 AM #21
You just made my point better than I ever could. Fact is if Apple was half the stand up company that so many seem to hell bent to defend, returning it and that being necessary to send a message would not or should not be required.
I still feel that we as consumers have more power than any of us realize. You do not need to return a product to exercise it either, though ultimately no longer doing future business with them maybe your only alternative if they fail to do right by consumers in this situation. I also think many are waiting for them to be the company we know they can be, so they are sitting tight. I guess we will have the answer on Friday.
I think if they cannot get the update out before the return date they need to extend it so that folks can try the update to see if they are satisfied. Then make a decision because people do want to keep these phones because not all is bad and many things are good. Other than the antenna and proximety issue the phone is great. Many will opt to use cases but that is a work around not a resolution. I think them extending the return window in good faith is likely.
I agree with you returning the phone is a fix to regain the funds you spent for a product. But I feel that is far worse for Apple than them just owning it and offering a fix or solution of some sort. If I ever return a product I am likely done doing business with you for good.
Last edited by OTACORB; 07-15-2010 at 02:25 AM.
- 07-15-2010, 02:24 AM #22
- 07-15-2010, 02:27 AM #23
- 07-15-2010, 09:04 AM #24
Think we'll see that splashed across the newspaper front pages and all the TV news/talk shows? Unlikely.
More info: Crash Data Suggest Driver Error in Toyota Accidents - WSJ.com
- 07-15-2010, 09:23 AM #25