- iPhone Newbie
- 18 Posts
Proximity Sensor Issue
I apologize if there is a thread about this already, but I didn't see one...
Is anyone else have an issue with the proximity sensor on iPhone 4? When I am on a call, my screen will randomly turn on occasionally and I end up press buttons with my face that I don't mean to press. I have put my call on Mute multiple times without realizing it, gone into text messages and send gibberish texts to people, and today my phone went into my settings and starting playing ringtones in my ear in the MIDDLE of a call. WTF?!? I hope this is just a software issue....
- 06-30-2010, 11:55 AM #2
- 06-30-2010, 12:29 PM #3
- 06-30-2010, 12:31 PM #4
- 06-30-2010, 01:02 PM #5
It appears that, for some people, the proximity sensor is not registering that it is aiming INTO the ear canal, and thinks there is nothing in front of it, and because of that, reactivates the screen. I have tested this a few times, and can easily replicated it the same every time.
- 06-30-2010, 02:04 PM #6
- 06-30-2010, 03:03 PM #7
So I just replicated your issue. If I talk on my phone with it resting on my shoulder and my head leaning on it, the sensor disengages as if I am not on a call. If I even slightly tilt my head, the sensor works as normal. It almost seems that it is a software issue. As if it is too sensitive...
- 06-30-2010, 03:20 PM #8
- 06-30-2010, 04:22 PM #9
- 06-30-2010, 05:04 PM #10
You might try resetting setting, but honestly, I think it is just that the software is more sensitive and that the location of the sensor has changed. Try to lower the phone on your ear. That's what I've been doing, and it has been working.
- 06-30-2010, 05:18 PM #11
i been having this issue tooo!! its gettin on my last nerve! i been loving this phone but it has tooo many issues with this sensor.....
There seems to be a thread about this issue on Apples website and its 513 posts, 35 pages long!! I just posted on it and u should too:
Apple - Support - Discussions - Issue with Proximity Sensor during calls ...
Last edited by Hack-My-I; 06-30-2010 at 05:30 PM.
- 06-30-2010, 05:51 PM #12
- 06-30-2010, 05:56 PM #13
- 06-30-2010, 05:58 PM #14
this damn proximity issue is driving me crazy!!! I was on a call for 1 hour and in that hour, it puts the call on hold, mutes the call, dials other numbers from my contacts!! What the hell APPLE!!?!?!?!?!?!?!?!?!?!! This phone is useless to me now, i will be using my 3G|s| until this is fixed or this i4 will be on eBay!
- 06-30-2010, 06:04 PM #15
honestly, the iPhone is a "software" phone in the end. It has become a phone to run software on, and having to reset the phone to "like new" without being able to reload/restore all of the save data (I am NOT playing thru Plants vs Zombies again) is just stupid.
Apple can fix this in a software update, and I am guessing they will.
- 06-30-2010, 06:17 PM #16
- 06-30-2010, 06:27 PM #17
It's a shame that tapping the Reset All Settings button doesn't fix this for everybody. Although it did make it to where I wasn't muting or putting people on speaker, I have noticed that the sensor still isn't quite right. If I move the phone away from my ear and then immediately put it back, it takes a second or two for the sensor to trigger the display to go dormant.
I'm no expert but this has to be a software issue.
- 06-30-2010, 07:06 PM #18
I've had this issue myself and in one call, I hung up 3 times. I was aggrivated and hell. They guy kept thinking it was his phone because he was in a bad area. I never said anything, but I knew it was my phone, because when my face would hit the screen it would hang up and lock the phone. This really needs to be addressed too.
- 06-30-2010, 07:49 PM #19
- 07-01-2010, 12:12 AM #20
I'm another one having this same issue. Restored the phone as new, and reseted the settings, neither worked. I've learned to deal with it because I love everything else about the phone but I hope this is fixed soon enough.
- 07-01-2010, 12:25 AM #21
- 07-01-2010, 02:06 AM #22
If you have this issue, please report it via this link:
apple DOT com / feedback
(sorry I don't have 10 posts on here yet so I can't post the actual link)
Fill out all the information, the more "actual" feedback Apple gets the more likely they are to act on it. Complaining in the forums won't get it done, and you shouldn't sit back and say, that other guy/gal will submit their issue/feedback, they don't need for me to submit my feedback.
I was told by an Apple technician to go to that link and post my feedback and to encourage anyone else I knew to fill it out as well.....
- 07-01-2010, 09:39 AM #23
- 07-01-2010, 01:07 PM #24iPhone Newbie
- 42 Posts
Aaarg me matey, I just cheek zapped me captain and he's pissed!
I've got this problem and Apple is providing a new iPhone 4 in an hour (in store replacement through Genius Bar). Really annoying to be on a call and hear, "beep, beep, boop, beep..." followed by the realization you've hung up on the caller. Tired of cheek zapping people!
- 07-01-2010, 02:34 PM #25iPhone Newbie
- 25 Posts
My wife just got a replacement phone and the problem is still there. She keeps hanging up on people during phone calls. This is a serious issue. They need to adjust the sensitivity of the proximity sensor ASAP. No one at Apple seems to have any clue what to do. In fact, one of the geniuses at the store reported they are having the same problem with their phone. They suggested using the ear-buds! Unbelievable.