iPhone 4 FIASCO!!!
So here's my story:
Ordered ONE iPhone 4, as an additional line for my girlfriend, on the 15th through AT&T's website (as in, I only got to the order confirmation page once).
However, AT&T submitted THREE orders for me. I spoke with them over the phone about a dozen times in the last week, and no one could cancel the extra orders for me. I received two of the phones yesterday and decided to give the first extra to my mom.
After playing with the iPhone 4 all night I decided I was willing to fork over the $399 for an early upgrade and get myself one.
So here's where my question comes in; The third iPhone is due to be delivered today as yet another additional line on my account. Do you guys think there is any way I could bring this iPhone to AT&T and have them set it up as my upgrade? Obviously I'd be willing to pay the $200 I owe (to go from $199 new line to $399 early upgrade pricing)???
It just seems foolish to me to have to send this third phone back to AT&T and then wait until more iPhone 4's are available to upgrade mine.
If anything I'm making AT&T's life easier by finding a way to make use of the two extra phones they ordered me.
- 06-24-2010, 07:29 AM #2
- 06-24-2010, 09:46 AM #4
- 06-24-2010, 10:05 AM #5
- 06-24-2010, 10:05 AM #6
- 06-24-2010, 10:06 AM #7
- 06-24-2010, 10:11 AM #8
- 06-24-2010, 10:22 AM #9
In a perfect world I'd jump all over that Ebay idea. However, in the past every time I've tried to sell something through Ebay I've run into scammers. I never fell for it, but my auctions were always closed in the last seconds due to "suspicious bidding" from scammers. I just don't have the patience to deal with that.
I'm going to head over to AT&T tonight with the unopened iPhone and see what they can do for me. I don't see why they couldn't cancel that additional line (as it's well within 30 days and an unused phone, so I wouldn't owe anything). They could then sell it to me at the full early upgrade price of $399 plus tax and refund me my original $199 plus tax additional line charge.
It seems beyond foolish to me to return an unopened iPhone, wait for my refund, and wait for a new phone to arrive.
Thanks to some awesome employees at my local AT&T store my "iPhone 4 FIASCO" is over, well almost. I went to the store last evening and explained my situation. They immediately cancelled my extra line free of charge, took the phone in as a return and credited me back the $199 plus tax for it. They stated that the phone would have to reamin there for 24 hours otherwise the computer would flag it as them potentially selling a "used" phone. So I'm going to get a call today, go in and pick up the same phone, now as an early upgrade for my primary line. They also said they would try to lower the $399 price for me due to all this hassle (also probably as a thanks for bringing two new AT&T subscribers their way).
As bad as customer service was over the phone, these employees made up for it!
- 06-25-2010, 07:44 AM #12