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Anyone else in this scenario? (AT&T pre-order)
Pre-ordered from AT&T today, upgrading my existing line, at 6:15AM EST. Selected a 16GB Black iPhone 4, stuck with the same features to my plan, entered my CC number (NOT debit card), double-checked the number, all is well.
Submitted the order, received a "ORDER COMPLETE!" window with an order number.
Since then? No e-mail, no charge to my credit card. And, obviously, AT&T has been either of no help, or unreachable.
Now, I obviously want to refrain from trying to upgrade again and ending up with two phones and a big mess on my hands. Anyone else in this position? If so, has anyone been able to get a solid response from AT&T?
I thought I was in business when things went smoothly this morning!
- 06-15-2010, 02:37 PM #3
- 06-15-2010, 02:38 PM #4
that is the first i have heard today. are you a premiere account member? cause when i ordered since i get a discount on my service from my employer everything i do upgrade wise is through the premiere site. i got an email and they have charged my card. i also have an ID or order number to check the status of my order. I'd wait a few more hours and then attempt to try and call them.
- 06-15-2010, 02:38 PM #5
I am in the same situation as you... but I am a new customer... whats worse was I closed the order confirmation window without writing down the order number.. I thought they are going to send me one but its been 2 hrs now I havent see anything from ATT regarding a confirmation email or anything.
- 06-15-2010, 02:39 PM #6
I just completed my order through AT&T about 20 minutes ago. No email confirmation, but I'm not sure they send one. We should be able to check our order status sometime tomorrow to confirm we will have our phones
Just a regular member -- not premier. I have the confirmation page printed out and all that info saved. When I try and track the order via the Order Number or Wireless Number, I get an error saying that that information is not in their database.
There is a statement on that page that says order status may not be available within the first 24 hours, but it sounds like other people are getting more progress than me. Yet, my order went through with no hitches, and before the crashes today.
- 06-15-2010, 03:02 PM #8
- 06-15-2010, 03:06 PM #9
- 06-15-2010, 03:11 PM #10
- 06-15-2010, 03:24 PM #12
- 06-15-2010, 03:39 PM #13
- 06-15-2010, 03:50 PM #14
On hold with AT&T to find out why I haven't received my order confirmation email yet. They can't find my order...eep!
- 06-15-2010, 04:06 PM #15iPhone Intermediate
- 249 Posts
I was charged but no email was sent. Order did not through and did not know of charge until bank called. AT&T support was quick to take my call. She said it could take 24 hours to get order on her screen.
She said to call ecom 866-391-0749 tomorrow and they can tell you if it was processed. She also said that they are not answering today.
I spoke with ATT support. She couldn't locate my order, so it's starting to sound like the default response is that the orders are just taking long time to process. My interpretation is that they have no clue what is going to pop up on that screen by tomorrow.
The way they left it with me is that they're calling me by tomorrow AM if there are any issues with my order. We'll see how they handle this one.
- 06-16-2010, 10:58 AM #18
- 06-16-2010, 11:03 AM #19
- 06-16-2010, 11:06 AM #20
I know at my friend's call center, they are doing about 2K+
worth of contingencies for orders that were placed and
didn't go through. I'm assuming that may be why they
suspended them online.
I'm interested to see how their "first come first serve" policy is affected by orders being processed through the day after they were placed!
Either way, if I get it on the 24th, or not for a few days after, I just wanted confirmation that there was an order out there with my name on it!
- 06-16-2010, 12:28 PM #22
I was in the same boat as you ty182. No emails, errors checking order status, etc.
Unfortunately AT&T sent me cancellation email this morning.
Thanks AT&T for being so kind to cancel my order. Just what I wanted.
Update: Looks like my order was placed.
The first two times I tried placing it through AT&T yesterday, instead of a confirmation page, I received an error page. But looking at the order number that went through, and the order numbers that were canceled, my 2nd attempt went through. In a much better mood now.
Last edited by Ivoryplum; 06-16-2010 at 01:15 PM.
- 06-16-2010, 12:35 PM #23
- 06-16-2010, 12:53 PM #24
- 06-16-2010, 01:07 PM #25