Well I guess I should be a little mad at myself. 7 days ago my 1 year warranty had expired....and I had been meaning to get the apple extended warranty so I called today and talked to a very nice lady and she said that she would ask her supervisor if they could work something out for me....needless to say we got disconnected and i called back but was unable to get the same lady....the new guy i talked to said that in the notes it specifically said they denied it.....but he gave me the option to if I do have problems with my iphone I can call in and pay $29.99 for someone to talk to me and walk me through fixing it...........are you serious! whatever happened to good customer service.....anything I can do to get the apple plan (talk to a supervisor etc etc) or am i SOL?