I bought an iPhone in early December and have definitely had some complaints. It is a great phone in many, many ways but it has a LOT of issues too. I almost returned it for a restocking fee but decided to keep it. Here is a list of pros and cons as I see it:
1. 3GS Internet is awesome. It jumps onto open WiFi networks easily too. Iíve able to log into every secure site (company intranet, etc.) that Iíve tried. YouTube works. [It was very rare that I could do this with my BlackBerry Pearl.]
2. There are a ton of applications. To me this is the best feature. A whole lot of them are free. Most of the ones that arenít are very inexpensive ($2-$5). [Iíve been getting card games for Free to about $2. On Handango for my BlackBerry I was paying about $15.]
3. It has it all Ė Internet, games, built-in iPod, phone, camera, and a powerful computer. It is what I was dreaming of years ago when I had a Palm.
4. You can load a TON of music on it.
5. Touch screen interface works very good. I have an Otter Box case and it still works good inside it. [Get a large leather pouch case to fit Otter Box in and throw away the belt connector that comes with the Otter Box or you will lose your phone.]
6. You can dial by voice recognition without an app and without setting up keywords in your contacts.
1. iTunes is a lousy interface for synchronizing, especially with Outlook.
2. There are all kinds of issues if you try to synchronize Outlook to one computer and music, etc. to another. [It wonít allow you to synchronize Outlook to more than one computer. I couldnít even get the Internet work-arounds to work.]
3. iTunes does weird stuff when synching Outlook with a second computer. Sometimes it will delete your music and apps, even paid apps. You can restore them but all your data is lost for applications. [Iím still working with Apple to try to resolve these issues and there is hope. I think Iíve resolved the deletion of music and podcasts.]
4. You canít send an e-mail to a group distribution list without buying an app. Even then you canít forward an e-mail from someone to a group. You have to type each personís name. [The Internet work-arounds donít work. They must have been for a previous OS version.]
5. Syncing with Outlook isnít great. It does weird things like duplicating entire contacts, duplicating phone/fax numbers within individual contacts.
6. Calendar doesnít have all the options that Outlook has. For instance, you canít set up a repeating appoint for the 1st Thursday of each month.
7. It is somewhat large and heavy.
8. Must charge battery at LEAST once per day. I donít talk much but I do surf the net, play games, etc. It dies on me almost every night. It does give a couple of warnings first, though, which is nice (at 20% and 10% left).
9. I donít think it is possible to view Flash web pages.
10. I once need a Tab key for website but there is no way to enter a Tab character.
11. The camera is terrible quality. This is the only thing about the hardware that I donít like. My BlackBerry Pearl picture quality was 10X better.
12. The desktop cannot really be organized, which I find frustrating. You can move icons around from screen to screen very cumbersomely by phone or computer but you canít create folders for categories like Games, for instance. I have a lot of apps and it can be difficult to find the one I want.
In summary, I consider it to be a TOY and not a TOOL. I replaced a BlackBerry with it. If you want to use it as a TOY to listen to music, read Internet, etc. then you will love it. If you need to use it as a work TOOL then you will be disappointed in many areas. [Note to Apple developers Ė It wouldnít take too much work to catch up to and surpass BlackBerry.]