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  1. Thread AuthorThread Author   #1  
    disflipissofresh's Avatar
    iMore Beginner

    82 Posts

    Default Apple Geniuses can't replace phone?

    I ask one of the poeple that works at apple, and i asked them if they can replace my iPhone that has dust under the screen, and she said no they can't, they only have the power to open it up and clean it or something.

    Is this true or the lady don't know what in the world she is talking about?

    And i have a black 32gb 3G S so it is still under apple warranty.
  2. #2  
    dannyleeuk's Avatar
    iPhone Newbie

    41 Posts


    I wouldn't have thought dust under the screen would be a warranty replacement thing to be honest, doesn't constitute a failure of hardware in any way.
  3. #3  
    Rich's Avatar
    iPhone Intermediate

    114 Posts


    My local Apple Store (Providence, RI, USA) replaced my 3GS for a single spec of dust under the glass. I was in and out of the store in about 15 minutes...
  4. #4  
    Jeremy's Avatar

    6,816 Posts
    Global Posts
    10,099 Global Posts


    It depends on who you speak with. I've heard people say yes and some say no. Either way they will help you out though.

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