Exchange Server Help!
I am trying to set-up my email on the exchange server and well to put it plainly, the people that manage our server think nothing is ever their fault. I used the credentials they told me to use and then they said to call Apple tech support (which I know is BS); it has to be a server issue.
I enter the following
email: username @ companyname.com
The IT people told me they just deal with protocols etc etc...Is there anything on their side I can tell them directly that will ensure that the server is set-up properly? Thank you!
- 07-29-2009, 09:48 AM #2
When it initially goes to verify, it says "Unable to Verify Certificate"
I hit "Accept"
Then it asks for the server in which I put in what I was told to put in by the people that manage our server. (mail.companyname.com)
Then at the top it says exchange account verification failed...*I have read that if you entered in the info correctly, just hit next and everything should work. However, when i go into the mailbox an error message comes up: "Cannot Get Mail, the connection to the server failed"
I tried sending an email and this does not work either.
Edit: By the way, I used a BlackBerry on exchange before and had no issues. Although, BB did not ask for a server name just my username/password.
Last edited by DMBAdict04; 07-29-2009 at 10:04 AM.
- 07-29-2009, 12:55 PM #4
f you go to a browser for web mail is the domain the same as you're using for activesync? (i.e. it's mail.company.com not something like webmail.company.com)
if you have webmail, are they using a ssl cert for it? can you go to https://webmaildomain and it works
did they setup the activesync virtual directory on the email server? can you go to http://webmaildoman.com/activesync and it gives you a login box? Ours forwards to exchange.
activesync looks for a cert by default. If you can save the settings in the exchange setup and then go back into the exchange mailbox setup->account info and turn off the cert does it work?
I used a BlackBerry on exchange
- 07-29-2009, 02:20 PM #5