I need some real help and Apple doesn't offer 24 hour support and I really don't know where to turn to. I recently purchased a macbook pro yesterday evening, still not even 24 hours since I have had it and I believe I completely screwed up. I had all my music on an external hard drive on a PC, so I switched it to the new mac book and made itunes import my music folder. After it finished I noticed that the songs were doubled so I thought I imported twice, so I highlighted all the song and deleted them from itunes. When I went back to re import from external hard drive, they were gone, my music is gone and I cant find it. I looked in the the trash and the trash is empty and I searched the whole external drive and they are no where to be found. This is my first mac and when this would happen on a PC, it would just delete from iTunes, and not from the source. I have purchased music from 2005 until now that is gone. I thought Apple had some fail switch for stupid!! If anyone knows how to get 4 years of music back, please help. If your only comment is going to be "wow that sucks" or "I feel for you", please don't waste your breathe, I am looking for help from people that have used macs for at least more than 24 hours. I am incredibly sick over this whole matter and need some good advice. Please help