- 03-25-2009, 08:51 AM #2
- 03-25-2009, 10:05 AM #3
They won't exchange it just for one stuck pixel, my original iPhone had a stuck pixel for months (also red, but could do black and a few other colors). They said you need more than one for it to be a problem.
Their reasoning, 340x480 = 163,200 pixels
1/163,200 = 0.000006127 = .0006127%
Less than 1/2 a % is not a problem to them. At least that is what they told me over the phone and at an Apple store.
- 03-25-2009, 10:10 AM #4
- 03-25-2009, 12:39 PM #5
I guess the Apple store in DC I went too just didn't like me then. They did say there was no set policy on number of pixels that had to be bad in order for them to replace it, just it had to be more than one to indicate the screen was going bad. Their phone support gave me the same speach about it's less than .5% that was bad so they wouldn't replace it, and to call back if more went dead or stuck. Maybe now there is a policy or they are nicer.
How long ago did you get yours exchanged for a single dead/stuck pixel?
- 03-25-2009, 12:42 PM #6
- 03-25-2009, 12:51 PM #7
Wow, 8 iPhones; that's some bad luck. I went through 2 originals; first one wouldn't charge all the way (this was shortly after launch) and the second one the silent switch fell off.
I had thought of calling the phone support again and saying I had more dead pixels. I've made up some fancy sob stories before for getting warranty service; especially getting my Xbox 360 replaced at Best Buy. But for what ever reason I just never did and gave up. I guess at the time I was under the impression they actually attempted to repair the original iPhones and didn't just replace all of them so I thought they would figure me out and not do it anyway or try to then charge me since they found it was only one pixel.
Maybe they will or won't replace it at the store now, can always try you luck with phone support; one stuck pixel can become "a bunch".
- 03-25-2009, 12:54 PM #8
- 03-27-2009, 09:05 AM #9