"No Service" when using 3G
Is anyone else having this problem? If I turn on my 3G and am in a non-3G area my phone refuses to function (in the sense of making and receiving calls) and says "NO SERVICE" instead of showing bars. Standing in the same location, I can turn off 3G and my phone shows FULL bars and indicates E (Edge)... I am again able to make and receive calls.
This is a huge no-bueno for me. Anyone else or is my phone really broken?
Anyone else read about this happening on another site/forum/etc.? If so, please point me in the direction as I would like to know more. Thanks.
- 07-23-2008, 12:02 AM #2
I will try this, however, I think it is inacceptable to have to wait a few minutes for my phone to get service in a place with excellent reception. I could be missing important calls while waiting.. Assuming it ever does get service.
I might be heading up to apple to exchange... Which is a bummer since my phone is already wrapped in an invisable shield.
- 07-23-2008, 11:27 AM #4
- 07-23-2008, 11:39 AM #6
- 07-23-2008, 12:29 PM #7
- 07-23-2008, 12:40 PM #8
- 07-23-2008, 12:55 PM #9
- 07-23-2008, 12:59 PM #10
- 07-23-2008, 06:13 PM #12
- 07-24-2008, 07:40 AM #13
I would agree with the first poster. I live in 3g and work in edge and frequently travel in edge areas. My phone doesn't always switch to Edge...sometimes I get no service unless I manually turn off 3g. Sometimes at work, I get better signals when I turn off 3g even though the phone says I'm already connected on edge.
Since this is a common problem (at least common enough for three of us in a small-ish forum to have) I would recommend sending this problem to Apple via the iPhone Feedback link that BadAsh (and Rene) provided in a Sticky. This way if they get enough complaints they will (hopefully!) fix it in 2.1. I am going to try a restore later today like BadAsh suggested. I will post to let you know if it fixed the problem. Might be tomorrow before I know as I heard the restore takes a chunk of time.
It would almost be comical except that it sucks...
So I restored my phone (5% of the calendar, according to the error popup window, didn't make it... which is true.. AND IT ERASED THE EVENTS FROM OUTLOOK!!!! Luckily I was able to download a few of them from Yahoo! before Outlook synced with Yahoo! Calendars and they were erased for good)
My problem is worse... this is now occurring in my home. I will get "No Service" if I enable 3G and if I disable 3G I will get service. I have enabled and disabled 40 times just because I can't believe it.
It goes like this... Enable 3G (count to 3ish) "No Service"... Disable 3G (count to 3ish) two bars of service.
Well, it is time to hit up the legendary Apple customer service. Hopefully InvisibleShield will make good with their "unlimited for life" shields promise. I'll keep you all updated... please do the same if you find out any more info about this problem.
Ever since I restore my phone has been freezing at least once a day (often I get a white screen and have to do a hard reset).. my ringtones won't sync... either that or my phone refuses to recognize them and I have had TONS of other problems that I did not have pre-restore. I would think twice about restoring... some have had great luck though.
(As a side note: I have not downloaded any new apps or updates to my phone post-restore so my problems are not due to that.)
- 07-28-2008, 11:26 PM #17
- 07-29-2008, 03:01 PM #19
Don't remember that happening (although I am not doubting I did select one... just don't remember).
Maybe I'll try again... but I am heading in the direction of the Apple Store on Thursday to a photo shoot... I don't want to get to the point I hate my phone.. I still am obsessed with it and would make out with it if it would have me. Just don't want it to consume hours of my life trying to fix it (which is happening more often then not).
- 07-29-2008, 11:46 PM #21
I went the Apple store and here is what I have learned:
Apple is deathly afraid you are going to throw a fit (with a store packed full of potential customers I can see why.)
Honestly I did not plan on throwing a fit... nor did I. Here is what happened:
I walked in and said, "I would like to speak to someone about my iPhone that is not working as it should." The greeter handed me an orange shirt who asked me a few questions about how serious the problem was (wanted to make sure it wasn't the same glitches EVERYONE is experiencing). Once she determined that it was a "unique problem" she very casually said, "The Geniuses are currently booked... can you come back in a few days?" My response was that of shock.. not of anger.. as I have never used an Apple store before for customer service and planned on waiting awhile to get customer service.. but not a few days. I said very honestly (jaw dropped), "Are you serious? I live twenty-five minutes from here." And she immediately ran off and got her manager who whispered back and forth for awhile and pointed at me over and over... I am assuming to assess if I was going to blow up or something (perhaps they had an exploding customer recently) and she came over and said the Genius would see me now (very Wizard of Oz).
The Genius multitasked between myself and a really awesome guy who was having a ton of problems with his iPhone (he was in the middle of a long restore so I did not cut into his time... also, he made his Genius appointment over a week ago as he said they were booked until that day!). In the end, I have to drive back up there tomorrow because I did not have my box (they need it to replace my iPhone) and I have an appointment to swap out phones.
The lessons you can learn from my experience:
1. You must make an appointment to see the "Genius" (Apparently the only person in the store with tech information. I did not know that the Apple store operated this way. I have always walked into a electronics store or cell phone store and had someone able to help me... granted there could be a wait but I have never had to make an appointment.. you learn something new everyday.)
2. Apple fears the wrath of the 3G customer... so much so that they if the perceive the slightest bit of fury they run for the hills.. or give you want you want. (May just be that I came in after an outraged psychopath and they were walking on eggshells... or maybe they always operate this way... not sure.)
3. If you think you are going to have your iPhone exchanged because of a problem... save a trip.. bring your original box.. or else.
3.5. DON'T THROW OUT YOUR BOX
4. Apple will wipe your iPhone clean for you when you exchange your iPhone.
5. The Genius' sidekick stated that they can sometimes get the Invisible Shield off for you so you can use it again on your next phone... so, let the professionals do it was the advice given. (Super cool as they offered up that information at random.)
6. Since I had done a Restore before coming in to see the Genius they did not send me home and tell me to do it.. or like the poor guy next to me.. make him do a restore in the store. They plugged my iPhone in and saw that I did a Restore a few days ago and didn't make me do it again. The guy next to me who was having the restore done in-store will have to come back again and make another appointment if it does not fix his problems... then make another appointment to swap phones. Tip: Do a Restore before going to the store.. and bring your box.
I'll update this post tomorrow if anything exciting happens... or if I have any new "lessons."
In the mean time... "Hell hath no fury like an iPhone 3G user scorned."
Forgot to mention that for the past two or three days my phone refuses to access the internet if I am in 3G or Edge... but will work if it is using WiFi. Also, will access my emails on 3G and Edge but.. again... refuses to use the rest of the internet unless I am on WiFi.
- 07-31-2008, 08:31 PM #24