Floored by Apple Customer Service
This past weekend my wifi just stopped working... it would bounce back and forth from edge to wifi. Called Apple care and got transfered to tier 2 of tech support. Spent maybe 20 minutes troubleshooting it with me. She then made notes in my account to get a brand new phone from my local Apple store. This was nice, she even set my appointment up. Walked in and got a brand new phone and left. I get home and notice dead pixels! The lady from customer care called me back later that day to see if my wifi was working on the new phone and it was and I mentioned the dead pixels which I was going to live with and she said one dead pixel is too many. She is sending me a brand new 16gb iPhone to upgrade my 8gb with dead pixels. I was shocked. Safe to say I am keeping her extension number if any other problems arise with future Apple hardware. Made me a Apple fan for life.
- 04-16-2008, 09:55 PM #2
Hmm, when I called Palm support last year, I was told my problem would be handled, when it wasn't I was told again, and again, then escalated to manager, then told manager didn't exist, told my file didn't exist, told to f'off and stop bothering them, then began Digg campaign, then manager mysteriously re-existed, then finally got resolution.
- 07-03-2008, 03:22 PM #4
- 07-03-2008, 03:23 PM #5
- 07-03-2008, 03:47 PM #6iPhone Newbie
- 22 Posts
Hmm, A few months ago my black 13.3" macbook began having lots of issues w/ wifi. When I took it to the Apple store the tech just told me they had to wait for an update and they could do absolutely nothing for me. I was pretty mad...Glad you had a better experience =P
- 07-06-2008, 08:37 PM #7
apple seems to have really good customer support when their devices fail, I had an ipod that went dead, they sent me a new one in about 2 days with free return shipping to send back the old one, nice to know they are just as good with the iphone
- 07-06-2008, 08:40 PM #8
- 07-06-2008, 08:46 PM #9
- 07-06-2008, 10:07 PM #10
- 07-07-2008, 03:04 AM #11iPhone Intermediate
- 316 Posts
Last edited by iLoveiPhones; 07-07-2008 at 03:07 AM.
- 07-07-2008, 05:19 AM #12
- 07-07-2008, 06:48 PM #15