They buy the iPhone
because they are technically challenged
Surur
Well, that is one way to describe them, not particularly charitable, but otherwise reasonable
Perhaps it would be more useful to say that, if they had any expectations, they were formed more by what Apple promised than by experience with some other device. For example, one persistent complaint is the absence of visibility into and use of the file system. Apple never led anyone to expect one, though the iPod has one. Few phone users, non-PC users, would expect one or even know what to do with it.
Another one is the absence of third party apps. Apple explicitly disclaimed any such apps. As a committed user of DA, and a beta tester of the newest feature-rich version, I expected to really miss it. However, after a little practice with google/m with its auto link to maps and maps to contacts, I hardly miss it at all.
I have concluded that many of the Treo appps that I have come to rely on compensated for the speed of Blazer and the Treo screen. With Safari, I do not need the BART trip planner, the New York City cross streets, or the NYC subway planner. There are perfectly acceptable web app substitutes. I still miss the ereader but I have even gotten over Splash Shopper.
As a command line user, I had to be dragged screaming and kicking to Windows. On the other hand Windows makes the computer useable and useful for toddlers and the elderly.
The iPhone will introduce many to the smartphone who might not have gotten there by another path.
I am not ready to give up my 650GSM. I still hope for a POS/GSM device. However, it better be at least as powerful the iPhone.
How satisfied one is with the iPhone, or any other gadget, is a function of one's expectations.