iPhone, iPad, iPod Forums at iMore.com

[PirateNinja]

So im currently deployed here in iraq and just recently my wife and i finally decided to switch over to AT&T to get a pair of IPhones for us. while at the AT&T store over at Tacoma, WA she asked about the new IPhone Hardware that is speculated to be coming out this summer. The rep replied with,

"No, there is no new IPhone redesign or hardware coming out this summer, there is a new update coming"

And there is where she told my wife about the 3.0 update. My wife told me that this info was coming from the stores GM


Anyone ealse get this reply when you ask an AT&T rep about the speculated IPhone update? (Iphone HD, Next Gen Iphone, etc . . . )

[Jeremy Sikora]

Never ever listen to these people... 9 times out of 10 you can learn more by coming to this forum rather than listening to them.

[John T]

Originally Posted by PirateNinja

"No, there is no new IPhone redesign or hardware coming out this summer, there is a new update coming"

Very good! Just think about it, these reps are Salesmen - nothing more, nothing less. Their job is to sell 'phones - nothing more, nothing less. If they told people that a new model was coming out later in the year - they'd never sell anything 'till then

[iMuggle]

AT&T reps aren't very trustworthy, nor very knowledgeable most of the time. As badash has stated, I would probably trust people from these forums before an AT&T rep.

[jamesus]

Originally Posted by John T

Very good! Just think about it, these reps are Salesmen - nothing more, nothing less. Their job is to sell 'phones - nothing more, nothing less. If they told people that a new model was coming out later in the year - they'd never sell anything 'till then

Exacty.............

[iMuggle]

An AT&T rep once told me EDGE is an upgrade to 3G, you don't really want 3G, you want EDGE, it's better. That should prove something. haha

[RawisTheGameHhH]

but yet the internet is buzzing about a 4g iPhone coming and networks are beefing up too

[schartzr]

I had the same thing happen to me. I went in to get a temporary phone until June as mine took the crapper. The lady asked if I had tried the iPhone I said that I already had one on my other account and I was waiting for the new one to come out in June. She said there is nothing new coming out and all there was was the 3.0 software upgrade. I told her that she really needed to read up more on this stuff and told her to head over to this site. She still kept saying that there was nothing new coming out. So I asked her if she was an Apple employee and had the inside scoop, she said nope and that was the end of it. LOL

[Evilhomer]

Flashback: This is the same thing they said last year about the 3G iPhone. As stated above, they are not going to tell you wait a couple of months to get a new device because they can't live without sales for two months.

Some AT&T reps are stupid. Others just pretend to be. Even if they KNEW 100% that a knew iPhone was coming they wouldn't tell you. I've have them tell me they didn't know anything about devices that had already been publicly announced. I can't remember the last time I spoke with a rep that knew as much about the products as I do and that DIDN'T give me misinformation.

[bergman]

Most are just retail clerks, not enthusiasts like us. Also, AT&T probably does keep them in the dark until a product arrives. When I bought my Palm Centro (seems like a real dinosaur now!), the clerks in the ATT shop hadn't even unboxed one yet. I called and asked them if they had any in stock on launch day.