- 04-08-2012, 03:03 PM #2
- 04-08-2012, 03:29 PM #4iPhone Newbie
- 15 Posts
Just requested my unlock
I just talked to AT&T customer service through their support chat website. I told them I wanted to unlock my old iPhone 4 that used to be associated with my account before I upgraded to the 4s. They requested my IMEI and then told me that an unlock code and instructions for how to unlock would be emailed to me within 24-48 hours. That was it - pretty simple.
Before they let me go they said they are required to ask why I wanted to upgrade. I said so I could use my phone on another carrier. Now, the waiting game begins.
- 04-08-2012, 03:53 PM #5
iPhone 4 and iPhone 3G unlock requested
I was on the phone for ~15-20 minutes. I have an iPhone 4 for which I paid my ETF last year when I had to cancel my contract as I was moving to Spain, and an iPhone 3G prior to that (which I upgraded to the 4). I requested the unlock for both.
First for the iPhone 4, they asked for the IMEI and they checked my eligibility. Then they submitted a case, saying that they need to get approval to issue the unlock code, and that I should expect the resolution of the case by April 16th!!!! So I guess I’ll have to wait… well, I’ve waited this long I guess I don’t mind another week…
Then they asked for the iPhone 3G IMEI and checked my eligibility again, and submitted another case with the same resolution date.
Let’s see how this pans out…
- 04-08-2012, 04:12 PM #6
- 04-08-2012, 04:14 PM #7
- 04-08-2012, 04:15 PM #8iPhone Nanite
- 5 Posts
I have a business account, which was opened in September 2011. I am still under contract with a Blackberry I purchased at that time. I also have an iPhone 4 which I purchased used through eBay and which was locked to ATT. I called to inquire about unlocking the iPhone and spoke to a business care rep this morning around 8:30 EST. She verified my eligibility and then I sat on hold for 45 minutes waiting for tech support to come on the line. He input all my information into his computer, but because I didn't purchase the iPhone through ATT directly and it wasn't attached to my number, he would have to open a ticket. He indicated I would hear back in 24-72 hours via an email with the instructions. Imagine my surprise 1 hour later when I got the email saying the unlock was completed and gave me instructions. I plugged the phone in to iTunes, and sure enough, 30 second later, the phone was unlocked.
- 04-08-2012, 04:16 PM #9
- 04-08-2012, 04:21 PM #10
- 04-08-2012, 04:24 PM #11
- 04-08-2012, 04:27 PM #12
- 04-08-2012, 04:56 PM #13
- 04-08-2012, 05:15 PM #15
- 04-08-2012, 05:51 PM #16iPhone Nanite
- 3 Posts
Were any of you guys able to complete the unlock without an AT&T sim card? I called AT&T, received their e-mail with the attached PDF with instructions of connecting to iTunes, backup and restore and did so, but when the iPhone restarts it asks for a valid sim card. I was not told about this, nor it says so in the PDF. Thank you!
- 04-08-2012, 05:56 PM #18
- 04-08-2012, 10:04 PM #19iPhone Newbie
- 31 Posts
can anyone most kindly give me the number to at&t cs? i live outside the US and I have an ip4 locked to at&t... lucky for me i have an unlimited international call plan to the US but i was wondering if anyone can give me the number to call and see how i can get a cs rep on the phone... i tried today with a number and i keep getting prompt by the automated system to insert an account number which i don't have since I am no at&t customer.
- 04-08-2012, 11:50 PM #20
- 04-09-2012, 04:54 AM #21
- 04-09-2012, 08:57 AM #22
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- 04-09-2012, 09:33 AM #23iMore Newbie
- 13 Posts
So I called ATT. The process was painless enough and the reps were very nice but after about 30 minutes, I was told that my 3GS was NOT eligible for an unlock because it didnt exist in the system. This 3GS that I used for 2 years and that I upgraded from has an IMEI that does not register in the system as having belonged to ANY ACCOUNT EVER.
Any ideas how this would happen. I swear I am not fooling. I used this pghone for 2 years. I'm not trying to scam ATT here. All I kept telling the agent was "That is impossible"
Could it be that I dont have a sim card installed right now? I removed it and have been using it as an iTouch.
- 04-09-2012, 10:16 AM #24
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- 04-09-2012, 10:26 AM #25