- iPhone Nanite
- 2 Posts
Problems pre-ordering Iphone 3Gs
When I get online (Apple's website), their site will not let me pass the step where it has recognized my AT&T account and gives me my proposed discounts. The next page says "There was an error processing your request, please try again later". Well I've tried again later 3 times, and it still doesn't work. Little help?
- 06-08-2009, 06:03 PM #2
- 06-08-2009, 06:40 PM #4
Been on hold for 45 minutes after getting the same error. PS check your email - I got the following message:Thanks for starting your iPhone purchase online. To finish the process, come to the store you selected and look for a Concierge in an orange shirt. We'll help you complete your purchase, activate your new iPhone, and set it up for you.
- 06-08-2009, 06:41 PM #5
Calling in is not going to help you. I finally got to a rep after 50 minutes on hold. He told me that there was a ticket in about the error and that it affected internal ordering as well - they get the same error message. His suggestion was to wait until tomorrow and hopefully the error will be fixed.
- 06-08-2009, 06:52 PM #6
- 06-08-2009, 06:55 PM #7
- 06-08-2009, 07:14 PM #8
- 06-08-2009, 07:31 PM #9
- 06-08-2009, 07:35 PM #10
Now, I get:
"This page is currently down for maintenance.
Please check back later. Thank you for your patience." on https://buyiphone.apple.com/down.html
- 06-08-2009, 07:59 PM #11
AT&T's only hope of getting ahead of the curve is to roll out 4G but that only helps if a large portion of iPhone users, us, upgrade to phones with new radiios. iPhone success may be the death of AT&T.
Last edited by whmurray; 06-08-2009 at 08:34 PM.
- 06-08-2009, 08:04 PM #12
No good deed goes unpunished.
In response to trying to order, I have received the following from Apple:
Thanks for starting your iPhone purchase online. To finish the process, come to the store you selected and look for a Concierge in an orange shirt. We'll help you complete your purchase, activate your new iPhone, and set it up for you. Find a store Make sure to bring these items with you:
• A valid, government-issued photo ID
• Your Social Security number
• A debit or credit card
We look forward to seeing you.
The Apple Retail Store team."
Of course, the whole purpose of trying to order online was to avoid standing in line one more time at a store. The last two times I have has to go to three stores in search of inventtory. This time I thought that I had broken the code.
Last edited by whmurray; 06-08-2009 at 08:09 PM.
- 06-08-2009, 08:32 PM #13
- 06-08-2009, 08:37 PM #14
- 06-08-2009, 08:38 PM #15
- 06-08-2009, 08:39 PM #16
- 06-08-2009, 08:56 PM #17
- 06-08-2009, 08:56 PM #18
- 06-08-2009, 11:42 PM #19
- 06-09-2009, 07:27 AM #20
- 06-09-2009, 09:36 AM #21
I just had the same experience. Tried to reserve it and got the error message after entering my ID. I thought nothing of it, until I got the email as described above.
I don't mind that they can't take orders due to overcrowding on the servers, I mind that apparently I placed an order, and don't know it, yet nothing shows up in my order history to cancel. If anyone has gotten through to the CS reps, do you know if the email is simply incorrect, or do we all really have random reservations at some Apple Store not of our choosing?
My favorite part after all this is the fine print at the bottom of the email saying that actually having a reservation doesn't reserve you anything, and sales are still first-come-first-served. So I'll be on line at 5AM anyway. Gee, thanks.
- 06-09-2009, 03:21 PM #22
- 06-09-2009, 03:21 PM #23
Over on Howard Forums someone figured out the fix.
Log in to your AT&T online account manager (OLAM) and remove "Family messaging unlimited."
Then go place your order.
Then go re-add family messaging unlimited.
The error is because Apple's site doesn't understand the family messaging plan on your line. Remove it and it clears up the problem for pretty much everyone.
- 06-11-2009, 09:53 AM #24iPhone Nanite
- 1 Posts
I went through the Apple Site to Pre-Order Monday night. I then set on hold for 2.5 hours on the phone to confirm my pre-order beacuse the site was locking up. I never got through to talk to some one my call was disconnected when they closed. The next morning I recieved the email from Apple. However I saw the message at the fine print at the bottom of the email "saying that actually having a reservation doesn't reserve you anything, and sales are still first-come-first-served" and got concerned since I wont be able to make it to the store until after lunch. I called Apple and they basically told me that the pre-order is just to get a rough count of how many phones they need to order and to get there early because they will be sold first come first serve regardless of reservation. I then went to AT&T and talked to them. I was able to pre-order and pay for my new iphone 3G S 16GB black and will be able to pick it up at the store on Friday when I get their. I am currently not an AT&T customer I have been waiting for my Sprint contract to expire.
- 06-11-2009, 12:14 PM #25