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SOOO i have had quite a bad experience on my iphone hunt. I friday i waited in line for 3 hours after work only to be told that they ran out of phones. And then went on Saturday morning at 6am, to wait outside an aT&T store, which didnt open till 10am. I was 4th on line, and i someone said they knew this store had phones. at about 9am an AT&T corporate rep. shows up and lets people know if their upgrade eligible, and a bunch of people left the line because he also told them they they would be unable to purchase a unsubsidized phone at the time. He came back later ad n said that they werent going to be able to meet everyones needs for 16gb models. So being 4th in line me and the few in front, who were also looking for 16's, thought that that meant they only had a few... finally we get in and low and behold they didnt have any 16's... so i am still without a phone... this is horrible, and at&T isdoing a miserable job meeting the demand....
I also had a family member try to go to an apple store adn get an iphone, and actually got the phone placed in their hand, but was turned away because my account supposedly has a company discount attached to it... even though i've never used my phone for work, or do i work for a company which offers a discount... so all my family has to go to the AT&T store to get our phones...unbelievable.
- 07-13-2008, 05:43 PM #2
Did AT&T offer you fulfillment when they didn't have the phone you wanted? It seems AT&T holds out the bulk of their inventory at major warehouses and then 2-day FedExes them to the folks they sign up when the store shelves are empty..
- 07-13-2008, 07:15 PM #3iPhone Newbie
- 18 Posts
- 07-13-2008, 07:58 PM #4
i was able to get them to order one for me on saturday, the 16 gig white. but after checking today on my order status im staring at the screen telling me that the item is backordered... i dont know when im going to even be gettign one of these things at this point. im so disappointed in att with the roll out of this phone. its pathetic. after all the time i spent in line i still have nothing...
- 07-14-2008, 01:06 PM #6iPhone Beginner
- 58 Posts
i'm almost past just mildly irritated.
This lack of service and courtesy really astounds me. especially when a store says that they have absolutely none in stock, and you see people walking out with their new iPhones.
- 07-14-2008, 02:51 PM #7
Guess I should have waited in line
Wow ... was I wrong. First I thought I'd be able to walk into an AT&T store Friday afternoon and get one. Then when I heard about all the madness I held off. Then I figured I'd be able to go to the Apple store Saturday and get one with little to no wait ... nope, 40-50 people in line every time I called to check. Then I figured, well no one will waiting come Sunday. And they weren't. Because they had no phones. Today, all AT&T stores are out of stock and the Apple store only at the white one, which I don't think I want but I'm thinking about. I'm heading out of town Wednesday and was really hoping to have an iphone for that ...
Anyway, I very much misjudged what the hype was going to be like!
- 07-14-2008, 04:31 PM #8iPhone Nanite
- 3 Posts
i waited in line for 3 hours on friday and about 2 hours in they told us they ran out of phones so i waited another hour 2 order a 16g black but they told me they ran out of them too. i mean how do u run out of something ur ordering?
so i settled for a 8g black and they told me it should come in monday or tuesday but i doubt that it will.
i go online 2 check my order status and when i enter in the numbers it send me back to the home page.
where did u guys check ur order status at?
im tired of at&t they should have done better in all this.
- 07-14-2008, 04:33 PM #9iPhone Newbie
- 12 Posts
I thought i was going to be able to do the same thing but i was wrong as well. I got tired of going to the store so I finally just ordered one like they asked me if i wanted to do each time I went in there. So I guess i will get it in 7-10 days. Maybe. Everytime I try to check my order on the website it tells me that it cant find it. So who knows when i will get it
- 07-14-2008, 04:39 PM #10
- 07-15-2008, 12:55 PM #12
i seriously doubt it will be any time soon. i would say that att has ordered the same number of phones which it has already sold by direct fulfillment. and of course now everything is backordered. We arnt goign to see phones for a while. apple horded them all to their stores, so att has nothing in their inventory at any stores or any warehouse.
- 07-15-2008, 02:14 PM #14
Well I am holding the guy to the 7 days he told me I told him that if it wasnt in 7 days I would cancel my order and Drive 2 hours to an apple store to get one. I know they wont like that cuse they wont get the commission on the sale and the extending of the contract. So they better get them in 7 days
- 07-15-2008, 02:40 PM #15
- 07-15-2008, 03:28 PM #16
- 07-15-2008, 04:14 PM #17
I sure hope not. I really can't believe they are running out of them. I thought all the talk was about how they were producing them out like crazy in preparation for the launch. Guess we'll find out soon enough. And if that is the case, it would be so appreciated if they would make some sort of announcement or at least give the salespeople permission to tell customers so I can stop bothering Joe at the Apple store who sounds like the nicest guy in the world but I'm sure he's about ready to go postal on the phone.
- 07-15-2008, 06:01 PM #18
No crazy story for me. I just got tired of waiting for it. Maybe my commttment isn't there. But it does bum me out. Like all of you I've been waiting for this phone for a long time. To be disappointed like this is just not very cool.
- 07-15-2008, 06:50 PM #19
- 07-16-2008, 08:01 AM #20
- 07-16-2008, 12:28 PM #21
Not that anyone was really holding their breath but this morning, despite the online thing saying the Apple store was sold out, I called up and they had the 16gig black in stock. Ran down there, was fourth in line, 40 minutes later I was good to go! Unfortunately I have no idea how to work this thing and no time to play with it today so it's in the box in my purse. How sad.
- 07-16-2008, 12:38 PM #22
FRT -- backordered?
So I was looking at my iPhone 3g order on the ATT website. (I check it hourly..yeah pretty pathetic) and I finally see a little activity. It says that phone is ordered and not shipped BUT the FRT which is the freight is "backordered"? wtf does that mean??? How can the freight be backordered?
- 07-16-2008, 02:43 PM #23
Mine said that to yesterday and now it says the phone is now back ordered. GGGGRRRRRR what is the deal with that. I wish they were a little quicker on shipping out. This is horrible customer service. I knew I should not have done direct fullfilment
- 07-16-2008, 02:58 PM #24
The AT&T store I went to yesterday said they sold out on Friday. They expected some more on Monday, but they never came in. They are letting people order them, pay now and they will come within 10 to 20 days.
Or they can keep calling and coming back to check.
(I already have one, I had to go back to AT&T because they messed up my family line account, and because the plan I was on no longer exists, I can't get switched back to it.)
- 07-17-2008, 11:06 AM #25