- 07-17-2008, 12:55 PM #26
since im not anywhere close to an apple store, i went last friday evening and ordered one too. they told me 3 to6 days. im betting on two weeks!! when i looked for the order status, i used the order number they gave me in the e-mail, but i had to put the zip code for the store it was being shipped to, not my zip. I called the store they told me they were not getting any more phones to sell until the people with orders got theirs first. Hope this will help.
- 07-17-2008, 12:58 PM #27
- 07-17-2008, 01:16 PM #28
- 07-17-2008, 09:42 PM #29
- 07-17-2008, 11:59 PM #30
Don't want to be the bearer of bad news BUT (ducks) my AT&T store has yet to get ONE direct fulfillment order in yet. Granted the iPhone came out on the 11 and today is the 17 (6 days) but now the memos to AT&T are telling employees that 7-10 days is not possible and to quote everyone 3-4 weeks (or 20-30 days). Considering I just ordered mine today I just have my fingers crossed that it comes before August (two weeks away).
ETA: I have heard whisperings on the web that 8GB and 16GB WHITE phones are coming in faster as there is either less demand (white) or more of them (8GB).
- 07-18-2008, 07:28 AM #31
And not sure about the 8GB and white 16GB being in less demand I have an 8GB on DF and it is still on backorder or so it says. I just really hope I get this phone before my trip and not in 20-30 days.
Oh and the thing I find funny is that AT&T said no more phone at the store till DF is filled first. Well all the AT&T stores here have gotten 2 shipments each this week. I asked if I could cancel my DF and buy the phone there and was told no I could not. What kind of crapola is that? I am really getting upset at this whole process. AT&T should have done a little better planning. I mean really they knew what it was like the first time around why would they not have stock ready to sell? I am really really getting fed up. GRRRR LOL
- 07-18-2008, 10:22 AM #32
As for the lie going around that they would fulfill direct fulfillment orders before AT&T had them in store... completely false. Not sure where that rumor got started (AT&T? or Chat Boards?) but it is true that AT&T will be getting a lot less now as direct fulfillment orders are going to AT&T and NOT Apple (so the Apple stores will be getting more regular shipments to sell to the public than AT&T).
My advice, check the status of your order. If it still says back order, call AT&T to verify that you can cancel (with the number provided) and go out and hunt for an available iPhone. Only cancel once you get one in hand.
- 07-18-2008, 10:40 AM #33
- 07-18-2008, 02:50 PM #34
- 07-18-2008, 05:50 PM #35iPhone Nanite
- 1 Posts
Crap Service from Apple and ATT
I have been an ATT/Cingular/ATT user for nearly 10 years. My wife and I got a family plan on the same day and upgraded our phone nearly 2 years ago. Because she is the primary and I am the secondary my number is 'not incentivized' yet. (I have to wait 2 more months because while I pay the bill my line is only 9.99/month while hers is 69.99/month she she gets early activation.) But my wife CAN get the iphone on her number for the 199/299 price. SO... here is how you do that. First you go to apple when they open at 10am and you find out they have no phones today. So you're bummed. Then you call around and are told to check later at other stores because they are expecting a shipment. So you call again and it turns out that the 1st store you went to got a delivery at 10:20 that morning! 5 minutes after you left. NOW you're pissed but you drive the 1/2 hour back to the same store. Now there is a long line- 2 hours. You wait in the long line for 1 hour at the apple store because your lovely wife got you a gift card you can ONLY go to the apple store. Then they remind you while in line to check that you are elegible. I am- sorta- I called ATT right then. I can buy the phone for my wife's line then just call in the sim numbers and some other info and ATT will switch the lines so mine is iphone and she keeps her number on her old phone. THen the apple rep talks to you in line and says "Oh- ATT lied to you- we can't do that. FOr some reason they have been lying all week about it" OK... so you call ATT back and they say- oh- your right- the sim card will be fried so you just need to come into ATT company store to do that. Yes there might be a 2 hour line at the ATT store- why don't you just come down here?" BECAUSE I HAVE A F-ING GIFT CARD FOR APPLE! OK.... then the Apple rep comes back after 2 hours in line and calls you in to "pre-verify" your phone, well my wifes phone really. "Oh, you're not the primary? Your wife has to be here since its her account. We can't do anything for you today!" ARRRRRRRRRRRGH!!!!! Are you F-ing kidding me? Then a nice Apple guy comes over because, frankly, you're scaring the other people in the store. He takes you aside and says, yes we can help you. BUT- when you go into the ATT store to get the new card you will likely need to pay to RE-activate the fried sim card on the other phone. ARE YOU F-ING KIDDING ME AGAIN!
So I lost it. I stormed up the front and demanded $500 cash! NOW! (For my gift card- not because I was waving a gun) I am so pissed at the crappy service, pack of lies and deceptive methods used by both Apple and ATT I am thinking about a Blackberry..... so there.
- 07-18-2008, 09:30 PM #36
- 07-19-2008, 12:54 PM #37
new to forum, it wasn't easy, but I got my phone!
Something told me not to preorder thru direct fulfillment. I knew that they would end up at the back of the line. I tried friday the 11th at the ATT store, they ran out (38 phones available). Tried Sat only 30 phones available, they ran out. Finally decided Apple store would have to be the way. Called att and had my FAN discount taken off. Waited 24 hours then started calling the two apple stores near me daily until one had my white phone in stock. Wed afternoon they said they had a limited supply of white phones and I went straight from work at 5:30 pm. At 915 I walked out with THE LAST White phone they had. I felt so bad for the 3 people left behind me. Forget about ATT store. They are so backordered, it isnt funny. Apple is only allotting a certain number of phones to them per shipment. The odds are astronomically against you. Unless you literally move in to an att store so you are there when they get their tiny shipments!
- 07-19-2008, 05:16 PM #38
Just so you know... there is a forum on the AT&T site and those who have been ordering the WHITE iPhone 3gs have been getting the "shipped" notice the next day (or two days after) as for those who want any BLACK phone... you are staring down the barrel of 20-30 days.
I, however, just called AT&T and canceled my DF order (you can only cancel by calling the store.. the 1800 number has no idea what DF is to begin with) BECAUSE!!!! I just got my iPhone from the Apple store!!!!! I am so excited I don't even care that I picked up my iPhone at 10:30 this morning and have been dealing with AT&T until this moment (and will have to resume again on Monday when another one of their offices has opened).
Seriously... I am dancing right now! Still haven't been able to play with it (my ports did not go beautifully to say the least) and right now it is syncing everything (including the dozens of apps I downloaded before I got the phone!)
ETA: it is now 11:11 p.m. (13 hours later) and I still have one working phone out of the three I ported... luckily it is the iPhone that is working. Still, I was on hold for two hours trying to figure out what went wrong... and after two hours of on hold (and several agents making me tell them my story again and again) I was allowed to speak to tech support who told me... just wait until the morning and see what happens. Yet, I am still to iHigh to be angry.
Last edited by h22kai; 07-20-2008 at 01:11 AM.
- 07-19-2008, 10:44 PM #39
- 07-21-2008, 09:45 AM #40
i ordered my phone from at&t on sat july 12 about 7 pm. just got the email saying my phone was shipped will be here tue bt 3 pm. This is in missouri so i dont know how the rest of the world is doing. it was about 7 days on the nose. They also gave me a fed-ex tracking number to keep track of it. Good luck people!!
Last edited by Parker; 07-21-2008 at 09:47 AM.
- 07-21-2008, 12:39 PM #41
well I am sitting at 7 days today. Did DF last monday and still nothing still on backorder. this is really making me mad. I wish they would get their crap in line and get the S&*T figured out and get these thing shipped out. It cant be that hard to ship.
- 07-22-2008, 12:54 PM #42
- 07-22-2008, 07:10 PM #43
- 07-22-2008, 08:46 PM #44
No major difference. The Apple store is hilarious to buy from. They assume you know nothing about the phone (which is awesome... not patronizing) and the guy was almost horrified that I did not want him to teach me how to work the phone. He was willing to spend an hour of his time to help me go through each feature. I explained I read up enough and if I had any questions I would be back. He almost had a sad puppy dog face when I left so quickly. He said that they are running iPhone workshops and told me to come back. Apple customer service is MUCH better than AT&T. Also, If there is anything wrong with your iPhone (no matter where you bought it you have to deal with Apple though.
Let me quote from my DF receipt (which I canceled):
WARRANTY EXCHANGES FOR THE iPhone ARE SUPPORTED BY Apple. SEE Apple.com FOR DETAILS.
- 07-23-2008, 04:22 PM #45
- 07-23-2008, 06:10 PM #46
- 07-23-2008, 06:44 PM #47
called my local apple store (phoenix biltmore) and they said they didn't have any. low and behold I'm in the area at borders only to see a long line out the apple store. they had every model with a "generous supply." I waited about 2.5 hours from the line until I was out the door with a 16gb black.
also, the online inventory check said they didn't have any in stock at this store, so really you can't rely on anyone until someone tells it to your face that they're out!
- 07-23-2008, 07:55 PM #48
I ordered mine on the 15th got the email today at 5:45 that it shipped noticed on the order staus page at 3:45 that it shipped but shipped at 11:11 so very much a delay in everything but mine is on the way and will be here by 3pm tomorrow. I cant wait
- 07-24-2008, 12:38 PM #49
Mine was ordered on the 14th and is not in transit. It's going to arrive at the AT&T store tomorrow by 3PM so I'll get it either tomorrow PM or Saturday AM. All I can say is WWWWWWHHHHHHHHHHHHHHHHHOOOOOOOOOOOOOOOOOOOOOOOO!!! !!!!!!!!!!!!!!!!!!!!!
- 07-26-2008, 07:56 PM #50iPhone Nanite
- 4 Posts
Ordered a 16gb black DF on July 18th. Still backordered.
What's really the killer is I checked all the apple stores around me and everyone of them had every phone in stock today.
Because I have a company discount on my plan I'm unable to buy it from the apple store.
I really hate apple more than I did before.