iPad mini not detected by iTunes, but other devise can?

[iMore Question]

iPad mini not detected by iTunes, but other devise can

tried restoring iPad mini 2 using iTunes but iPad cannot be detected. cable is fine tried other devise and turns up okay. iPad mini has never used iCloud. I'm running el capitan with current iTunes. tries using diff computer and its still the same. pls help asap

 

[Rob Phillips]

Re: iPad mini not detected by iTunes, but other devise can

Welcome to iMore! Try using recovery mode to restore.
https://support.apple.com/en-us/HT201263
If that doesn't work take your iPad into an Apple Store or contact Apple Support.