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  1. Thread AuthorThread Author   #1  
    JasW's Avatar
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    Default Screen lock password requirement after iOS7 update but never had password

    There's a ultimately unhelpful thread about this on the Apple support forums, but I was wondering if anyone here had this problem. After updating to iOS7, the iPad 3 now asks for a screen lock password. But I had never had a screen lock password put on before the update.

    The aforementioned support thread discusses the total hassle of a restore. Unfortunately, while I have an iTunes back up of music, my wife has a slew of photos and video she's taken that have never been backed up. Someone else mentioned using your Apple ID password to unlock, but I'm not sure about that -- it's 12 characters long and also has an uppercase letter, something I don't even see how one can put in on the alphanumeric keyboard.

    Any ideas or suggestions would be greatly appreciated.
  2. #2  
    JustMe'D's Avatar

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    Default Re: Screen lock password requirement after iOS7 update but never had password

    To be blunt, there's nothing you can do except try to figure out the possible password or connect your device to iTunes and restore it.
  3. Thread AuthorThread Author   #3  
    JasW's Avatar
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    Default Re: Screen lock password requirement after iOS7 update but never had password

    Quote Originally Posted by JustMe'D View Post
    To be blunt, there's nothing you can do except try to figure out the possible password or connect your device to iTunes and restore it.
    Ugh. I can't imagine what it would be if a screen lock password were never enabled. The Apple ID password is the only thing that comes to mind, but there's that uppercase problem. Can't try now because it's at home. Maybe it's 0000.
  4. #4  
    Totalimmortal363's Avatar
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    Default Re: Screen lock password requirement after iOS7 update but never had password

    Are you sure its not just prompting you to add one? During the setup process of iOS7 it does ask if you want to setup a passcode, but in small font towards the button it says "skip this step"
  5. Thread AuthorThread Author   #5  
    JasW's Avatar
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    Default Re: Screen lock password requirement after iOS7 update but never had password

    Quote Originally Posted by Totalimmortal363 View Post
    Are you sure its not just prompting you to add one? During the setup process of iOS7 it does ask if you want to setup a passcode, but in small font towards the button it says "skip this step"
    No, it's clearly asking what the passcode is (and disables after 3-4 tries or something). I might have been asked about a passcode during the upgrade, but I don't recall. I would have declined in any event, preferring only to have a passcode on phones.

    This is maddening -- I can't imagine it would just come up with some random passcode on its own. I hope I can avoid a possibly fruitless lengthy call with Apple that just ends up with me doing a full factory restore.
  6. Thread AuthorThread Author   #6  
    JasW's Avatar
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    Default Re: Screen lock password requirement after iOS7 update but never had password

    As a coda here, I was making an appointment with the Genius Bar when I noted the disclaimer about Find My iPad being deactivated during any repair, etc. of the device there. Thinking about it, it dawned on me that I had been asked to put in a code for that. And of course that turned out to be what unlocked the screen lock. So: happy ending.
  7. #7  
    wbkm85's Avatar
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    Default Re: Screen lock password requirement after iOS7 update but never had password

    haha

    glad you figured it out!
  8. #8  
    JustMe'D's Avatar

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    Default Re: Screen lock password requirement after iOS7 update but never had password

    Quote Originally Posted by JasW View Post
    As a coda here, I was making an appointment with the Genius Bar when I noted the disclaimer about Find My iPad being deactivated during any repair, etc. of the device there. Thinking about it, it dawned on me that I had been asked to put in a code for that. And of course that turned out to be what unlocked the screen lock. So: happy ending.
    I'm glad you figured it out, my friend, and thank you for updating us.
  9. #9  
    sanderson94518's Avatar
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    Default Re: Screen lock password requirement after iOS7 update but never had password

    Well this is unfortunate. I too had the same problem and when I took it to the Apple Store I purchased it at, they said "oh well, you are screwed". They claimed that at one point, I had entered in a number. When I asked if there was anyway to start the clock over so I had more than 4 attempts they said no. In other words, Apple just became Microsoft. Pushed a major update without warning that you would need your passcode ahead of time..nor offered anyway to have it emailed or sent to you..or use your ITunes account. In other words, if you have forgotten your passcode and update to iOS7 figure you will lose all your data if you have not synced it with a computer. This is the worse update I have ever been a part of. To enable the Passcode during the update process is a terrible oversight by Apple.

    Anyway if you are one of the lucky ones that has forgot your passcode pass on ios 7.
  10. #10  
    Tina Andres's Avatar
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    Default Re: Screen lock password requirement after iOS7 update but never had password

    Just had the exact same thing happen to me with the IOS 8 update except the update actually went through and was working beautifully until my son tried to download a game (which is the reason we did the update in the first place) and then the passcode screen came up. I know I didn't set a passcode because the thing was working when it arrived, I was never asked for a passcode. This is so frustrating. All of this because my son wanted a game that required it and now we are completely locked out of the iPad and most likely will lose everything on it.
    Last edited by Tina Andres; 09-21-2014 at 09:58 AM. Reason: forgot number

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