AT&T iPad w/ Cellular Data off and No Sim Card still using Data
On the 17th I put my iPad 3rd Gen on a Data plan with AT&T 250 MB. I got sick shortly after that and the iPad never left the house. I have two solid WiFi signals at home (also 2 iPhones) and the signals are strong. Yesterday the 28th I get an email 80% of my data plan is used up.
After 1 hour on the phone with AT&T they gave me two months of 250 MB Data.
I wanted to do a test.
I turned off Cellular Data before (BEFORE) they gave me the new data plan and removed the sim card. I turned off the iPad and have not used it in over 24 hours.
I checked with AT&T and seems I used 16MB of data in the last 24 hours.
I called AT&T again, got to a supervisor named Ken who said "You must have a bad iPad" call Apple.
I had to explain to Ken, that if an iPad is OFF and there is NO signal and NO sim card it has as much chance of using cellular data as a toaster. He put me on hold and said he will ask for a way to escalate the problem. He came back and said he talked to a technician and sad "Sounds like a bad iPad you should call the Genius Bar". I tried again to explain that an iPad that is off, with data off and no Sim card cannot possibly reach all the way to AT&T and use data. If the iPad was reporting it and NOT AT&T I would be the first to agree, but AT&T is ticking down my data w/o any data being used.
Long story short they said they will escalate and have someone call me later or tomorrow.
Is anyone else having this issue with AT&T and/or Verizon...
- 03-29-2012, 08:15 PM #2
I have had suspicions. Where I thought the data usage they say I used wasn't what I actually used (2nd line on my account, I have unlimited). But never went to the extent that you have. I honestly urge you to document it and get proof that the iPad is off and left off and the sim card is offly and pursue legal action. I love AT&T but that doesn't mean they won't lie cheat and steal, as much as I hate to say it.
- 03-30-2012, 07:19 AM #3
- 04-06-2012, 01:10 AM #4
Funny I just went to the settings to check my account data usage while wifi on cell off I signed in to see what data I used and the 4G came on yet settings say cell data off! Wtf. How can that be? Data off yet 4G icon showing?
- 04-06-2012, 07:02 AM #5
That is great for him, but what is going on with mine when Cellular Data is turned off and has been for a month and AT&T still shows usage even if the iPad is OFF and the Sim Card removed. What's up AT&T. I am going to have to cancel my AT&T Account and have the set up a new account. Obviously there is something buggy with this number.
- 04-06-2012, 09:27 AM #7
Last edited by Irish Rose; 04-06-2012 at 09:35 AM.
AT&T did not give a solution, it gave a bad pass to someone else. I may be new to this forum, but with nearly 30 years in IT Management I understand technology. As you just said there is NO WAY the iPad can transmit data with it being off and the SIM card removed. So the iPad cannot be the issue. Only the SIM card can allow communication and data to AT&T and if it is sitting on the bakers rack in my house it can't transmit. Nor could an object like an iPad turned off. So the iPad as as much likelihood of being the issue as my late Grandmother Rose. The issue is much more likely a faulty set up or cross account at AT&T as they are getting ghost data or there is a fault with someone else's SIM card that is showing on my account.
If you watch your car getting crushed and get a speeding ticket for the crushed car a year later, you can't say it is bad car, it is more likely that someone took your plates and put it on a similar car or the DMV messed up a registration.
Last edited by Craig; 04-06-2012 at 09:59 AM.
- 04-06-2012, 10:35 AM #9
It could simply be data you had used previously. It can take up to 72hours for it to be reported.
Try turning off cellular data for a few days and track your data usage from the AT&T app. A good rule is to leave it off unless you leave the house with it.
- 04-06-2012, 12:17 PM #11
Sent from my iPad 4G using Tapatalk HD.
- 04-06-2012, 12:22 PM #13
Sent from my iPad 4G using Tapatalk HD.
- 04-06-2012, 12:23 PM #14
- 04-06-2012, 12:26 PM #15
- 04-09-2012, 11:37 AM #18
- 04-09-2012, 01:18 PM #19
- 04-09-2012, 01:28 PM #20
Just an FYI was working with AT&T... there was an issue with AT&T and they seemed to have fixed it. Have had Cellular Data / LTE turned on for a few days now. Data used (ZERO).
So after all this "You have a bad iPad" and AT&T trying to push it on Apple, the issue was AT&T and is now working correctly.
Just an FYI
- 04-18-2012, 03:26 PM #23
- 04-25-2012, 01:48 AM #25iPhone Nanite
- 1 Posts
AT&T is using data even when turned off
I came upon this forum because I noticed even if my data plan is turned off, AT&T is saying I am still using data. I am in a space with 100% Wifi turned on all the time. After one day of setting up an AT&T account on my iPad it said I had used 6mb of data, even though data was off all the time. Then a week later the iPad left the building for a two day trip during which time the data plan was turned off most of the time. I turned data on for 45minutes on each day to check email, and a few news apps. No streaming videos or movies. My data consumption is now at 95mb used! I am really pissed, clearly AT&T is a data glutton and consumes data even when it is not being used. Perplexed in Santa Monica