1. Rene Ritchie's Avatar
    I waited in line 8 hours to get my iPad on Friday. Once the Apple Store opened, it took me 5 minutes to buy my iPad 3. It then took 8 hours to get LTE working.

    First, at the Apple Store, the Apple specialist tried to add the LTE account to my iPad but the plans on Sales Central didn't match the plans on the brochure. After a second Apple specialist couldn't figure it out, a Rogers rep came to help. She couldn't figure it out either. They called Rogers and eventually said it was done. I got what I thought as 5GB of data for ~30 a month. There was also some promotion that gave double data for a certain period of time.

    But it didn't work.

    I called Rogers and they said the SIM hadn't actually been activated. Then they couldn't find my plan. All they could find was a plan that was $60 a month, or a "flex" plan. I said fine, give me the flex flan.

    Still no LTE.

    I called again. They said everything should be working. I got escalated to priority support. They wanted to figure out why the plans were different but I didn't care at that point. I just needed LTE working.

    Priority support left me a message saying my plan had been fixed. It hadn't.

    I called back. I spoke to support and again they said everything was fine. But I still had no LTE.

    They suggested I go to a Rogers store and ask them to use an LTE test chip to make sure the radio in my iPad was working properly.

    I went to the Rogers store and was told the test SIMs were minSIM, not the microSIM the iPad uses.

    I called again. (And I should point out each time I called I got passed to at least 2 different reps.)

    This time I hit paydirt. A really smart rep who helped me get my iPad 2 working when that 3G account was bungled.

    He looked and saw that the wrong plan was added to my account. Over and over and over and over again.

    Also -- he had different plans listed for him than the other reps, and it took him a while to find the flex plan. It was almost unbelievable how poorly set up the plans were within the internal systems.

    As usual, plans weren't announced until the last minute, Sales Central was buckling under the load, CSRs weren't properly trained on the plans, and the system used to enter plans was subject to a lot of human error due to arcane codes and overly complex variations.

    Once the right plan was added, LTE lit up for me and I started getting great bandwidth (49mbps on my first test)

    But that was 8pm EDT, when I bought my iPad at 8am that day (after waiting in line all night)

    I understand launch events are hectic, but waiting until the last minute and not properly training carrier reps has been disastrous every time, since the iPhone 3G, and they keep doing it.

    Simpler plans. Announced earlier. With better rep training.

    Make the carrier experience as good as the Apple experience.
    03-17-2012 07:47 PM
  2. impaler's Avatar
    That sucks Rene. Launch day is usually a bad time to get anything working right. I still remember the nightmares regarding activating the original iPhone and iPhone 3G on AT&T, through iTunes, on launch day. Miserable experience. Companies should be ready for this stuff.
    03-17-2012 07:55 PM
  3. Chris Parsons's Avatar
    Booo! Makes me glad i only got a WiFi model.
    03-17-2012 08:00 PM
  4. 0pusX's Avatar
    49Mbps?!?!?!? WOW... I'm used to 1.5-2 Mbps on my 3G and when I had Verizon LTE the highest I saw was Just under 29Mbps down /10Mbps up.
    03-17-2012 08:03 PM
  5. N0M0reUsernames's Avatar
    I bought a 32 GB Verizon but I'm gonna wait to activate 4G for a little while but I hope that I can get speeds like that myself.
    bodycoach2 likes this.
    03-17-2012 08:15 PM
  6. N0M0reUsernames's Avatar
    thats awesome fast speeds
    03-17-2012 08:16 PM
  7. appliancemedic's Avatar
    I would wait to activate your Verzion I set mine up on Friday and it is still not right. I have spent more than 4 hours on the phone with tech support plus 1 hour at one of the store. So Sunday I am taking my back to apple. I have had enough . I guess I will keep my ipad2
    03-17-2012 09:51 PM
  8. alex.shimp's Avatar
    Ouch that sucks, i just had to xfer my plan from my iPad 2 to my new iPad, and it worked like a charm now issues
    03-18-2012 09:57 PM
  9. appliancemedic's Avatar
    I took my Verzion iPad back today . I got a AT&T iPad . I left the apple store and when to AT&T store they which my service from my ipad2 to my new iPad . Everything is working right now but one thing I can not see my usage. But that should work on Monday .
    03-18-2012 10:07 PM
  10. 0pusX's Avatar
    I would consider at&t but the fact that my city just got 3G a little over a year ago really scares me!! 2020 or later for LTE????
    03-19-2012 09:23 AM
  11. appliancemedic's Avatar
    Well I had my new AT&T new iPad for about 6 days now. If you are going for speed and don't have LTE in your town well keep your iPad2 . Because I don' t see any faster speed with just the 4G. I try all test to check the speed on the web. It might do a second or two better to load a web page but that it. So I don' t see spending over 700.00 dollars just to get a second faster.
    03-24-2012 09:34 AM
  12. Jeremy's Avatar
    That's not 100% true. You can still have HSPA+ and be much faster as well. Sounds like you may be in a area without that as well.
    03-24-2012 10:20 AM
  13. appliancemedic's Avatar
    Ok on my second new iPad with Verzion . I still having problems . I have the account setup right but if you have your wifi on the turn it off. My Verzion will not pickup and go. Most of the time I have to turn Verzion off then back on to get it to work. So am I the only one to have this problem ? I know apple must be getting tired of seeing me. My ipad2 never did this . But is was on AT&T .
    03-25-2012 03:23 PM
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